Test Analyst jobs in Germany

Hiscox

York, United Kingdom

Other

Yes

e02613bdbc1b

4

02.06.2025

17.07.2025

Job Type: Fixed Term

Build a brilliant future with Hiscox

Please note, this role is for a 12-month Fixed Term Contract.

Reporting to the Quality Assurance Manager and as part of the wider Governance & Control Team, you will be responsible for conducting end-to-end customer outcome testing across key journeys and business areas. The role provides actionable insights to improve customer outcomes.

This position suits diligent, self-motivated individuals passionate about customer excellence.

• Completing end-to-end outcome testing across customer journeys, products, and business areas.
• Articulating findings clearly and concisely to determine customer outcomes.
• Providing valuable feedback and insights to relevant business areas.
• Supporting business improvements through active partnerships to enhance customer outcomes.
• Participating in calibration sessions within the QA team and operational areas for consistency.
• Identifying remedial actions, ensuring appropriate activities are undertaken to rectify, record, and report issues.
• Adhering to best practice standards, processes, and the Quality framework.
• Managing workload to meet sample targets weekly and monthly.

• Experience in Financial Services with a background in QA, Customer Outcome Testing, or customer-facing Insurance/Broking roles.
• Knowledge of regulatory requirements like Consumer Duty, DISP, IDD, Vulnerable Customers, and GDPR.
• Exceptional communication skills, both written and verbal.
• Sound judgment in determining customer outcomes, considering individual case characteristics.
• Ability to identify, communicate, and implement areas of improvement.
• Passion for delivering good customer outcomes.
• Diligent, conscientious, and organized with strong time management skills.
• Problem-solving and decision-making abilities.

Hiscox values diversity and inclusivity, fostering a culture that drives success. We support hybrid working, allowing up to 2 days per week in our York office to promote work-life balance. This model enables independence and flexibility while maintaining team structure and social interaction.

Join us and work with amazing people in a unique culture.