Service Desk jobs in United States
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Interaction Recruitment
IT Service Desk Specialist — Hybrid & Flexible Hours
Euromonitor
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Deverell Smith Recruitment Ltd
Interim Service Delivery Manager
Job summary
A leading IT services provider is seeking an IT Service Desk Manager based in Manchester for a short-term contract role. This position requires ITIL expertise and strong leadership skills to oversee a high-performing support team. The ideal candidate will have a background in IT service management and experience within the healthcare sector. This role offers hybrid working arrangements.
Qualifications
- ITIL Practitioner V3/4 or ITIL Service Management required.
- Significant previous experience in ITIL Support / Service Desk Management.
- Experience in healthcare technology transformation programmes preferred.
Skills
Education
IT Service Desk Manager Manchester based (hybrid)
Contract role 2 months (short term)
- ITIL Practitioner V3/4 or ITIL Service Management;
- Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations;
- Excellent customer service and negotiation skills;
- Effective communicator at all levels of an organisation using a variety of media;.
- Significant knowledge and experience of using the ITIL framework and standards to the delivery of IT infrastructure services;
- Experienced in establishing high performing teams and engaging staff in effective delivery of services;
- Building a scalable, technically adept IT Support team that is underpinned by customer focussed culture;
- Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk;
- Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on;
- Developing an incident/problem management framework;
- Significant previous experience in ITIL Support / Service Desk Management;
- Relevant Degree in an IT related subject or equivalent level of knowledge gained through experience and further training/development;
- MCSE or equivalent.
- In-depth experience of Service support solutions, processes, and technologies;
- Demonstrable experience of automating and driving self service solutions;
- Strong Support experience working in a support role, with the ability to demonstrate excellent problem-solving skills and the ability to own a problem and resolve it;
- Develop knowledgebase process and educate global support team on best practices;
- Experience of working on technology transformation programmes within the healthcare sector
- Effective and persuasive communicator, including the ability to communicate complex ideas to a range of audiences and to generate trust and confidence in individuals at all levels within the organisation
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.