IT service desk technician

Berkeley Square IT; Bristol; On-site; GBP 19,000 - 23,000; Full time

Job summary

A leading IT specialist company in the South West of the UK seeks a motivated Service Desk Technician to ensure smooth computer operations for end users. Candidates should have strong analytical and problem-solving skills, along with a good understanding of various technologies. Responsibilities include diagnosing service issues, conducting preventive maintenance, and providing hands-on assistance. The role offers a salary of up to £23,000 and opportunities for technical training and certifications.

Benefits

Technical training and development opportunities

Pension contributions

Qualifications

• Strong analytical and problem-solving skills.
• Ability to diagnose service issues.
• Knowledge of ITIL principles and processes.
• Understanding of various technologies including broadband and telephony.

Responsibilities

• Diagnose service issues encompassing internet connectivity, backups, and telephony.
• Address connectivity problems across diverse technologies.
• Conduct preventive maintenance on devices.
• Offer recommendations for service improvement.
• Alert management to incident trends.

Skills

Analytical skills

Problem-solving skills

Understanding of computer hardware

Expertise in desktop and server operating systems

Customer-facing skills

Job description

IT Service Desk Technician Bristol Area up to £23,000

Seeking a motivated Service Desk Technician with strong analytical and problem-solving skills to join a leading IT specialist company in the South West of the UK. Be part of a skilled team in various technologies, ensuring smooth computer operations for end users. Respond promptly to help requests, utilize diagnostic tools, and provide hands-on assistance. Strong customer-facing skills are a must.

Responsibilities:

• Diagnose service issues encompassing internet connectivity, backups, and telephony.
• Address connectivity problems across diverse technologies (broadband, ADSL, FTTC, FTTP, etc.).
• Conduct preventive maintenance, including checking and cleaning servers, desktops, laptops, and devices at both software and hardware levels.
• Offer recommendations for continual service improvement and analyse trends to prevent recurring issues.
• Alert management to emerging incident trends and deploy pre-packaged software through automated deployment.

Skills required:

• Understanding of computer hardware, encompassing desktops, laptops, servers, NAS, network equipment, routers, and telephony.
• Expertise in desktop and server operating systems, encompassing Microsoft's current OS stack.
• Background in an ITIL-driven environment, with a working knowledge of ITIL principles and processes being advantageous.

In addition to an excellent salary and pension contributions, my client offers technical training and development opportunities for obtaining certifications.

Apply now for an immediate telephone interview!