New Homes Customer Care Coordinator - Residential Property (Enfield)

Deverell Smith Recruitment Ltd; City Of London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading recruitment company in London is seeking a New Homes Customer Care Coordinator to support residents in their new homes. This role involves answering enquiries, managing snagging issues, and maintaining customer relations. The ideal candidate has experience in property customer service, strong communication skills, and is detail-oriented. This is an excellent opportunity for career growth in a supportive environment.

Benefits

Career growth opportunities

Hands-on experience

Supportive work culture

Qualifications

• Experience in residential property customer service or estate agency.
• Strong communication skills and confidence with clients.
• Proactive and detail-oriented with the ability to manage multiple tasks.

Responsibilities

• First point of contact for residents, answering enquiries and managing issues.
• Work closely with customer service managers and site teams.
• Maintain accurate records in the CRM system.

Skills

Residential property customer service

Strong communication skills

Organizational skills

Proactivity

Detail-focused

Job description

New Homes Customer Care Coordinator - Residential Property

Location: Enfield | Salary: £31,000 pro rata | Hours: Monday - Friday, 9:00 - 17:30
Start: Immediate

Are you passionate about residential property and helping people? This is your chance to join a busy, well-respected new homes team building new homes in North London.

Why you'll love it here

• Career growth: Opportunity to work across multiple developments, including upcoming sites in Greenwich and Watford, and potentially secure a permanent role.
• Hands‑on experience: Gain real responsibility in new homes customer service, learning the skills to move into senior property roles.
• Make a difference: Help residents settle into their new homes, support regeneration projects, and see the tangible results of your work.
• Supportive culture: Training, guidance, and a friendly team who value their staff - happy staff = happy residents!

You’ll be directly supporting residents across multiple developments, learning the ins and outs of property customer service, and gaining hands‑on experience that will fast‑track your career.

What you’ll do day‑to‑day

• Be the first point of contact for residents on your allocated sites, answering enquiries, managing snagging issues, and overseeing aftercare and warranties.
• Work closely with customer service managers and site teams to make sure residents feel supported from purchase to move‑in.
• Keep the CRM system (COINS or similar) accurate and up to date with all interactions and progress.
• See the impact of your work every day, from helping a family settle into their new home to ensuring developments run smoothly.

Who we’re looking for

• Experience in residential property customer service, new homes, estate agency, or property admin.
• Strong communication skills and confidence on the phone and face‑to‑face.
• Highly organised, proactive, and detail‑focused, with the ability to manage multiple sites.
• Eager to learn new systems and develop property expertise, with ambition to progress.
• Passionate about delivering excellent customer experiences.

If you’re ready to take the next step in your property career, apply today and make an immediate impact on residents' experiences.