Service Delivery jobs in United Kingdom

The Directorate General Manager is responsible for strategic, operational and performance management, service quality and planning, resource use and modernisation in the Site with the particular requirement to deliver waiting time Targets. This will require well developed extensive knowledge and experience across a diverse range of managerial and clinical areas including estates, human resources, finance, governance, clinical/other service delivery.

The Directorate General Manager is a key member of the Hospital Management Team and as such will participate in and contribute to the corporate planning and performance management arrangements of the Hospital Site by leading on their operational area of work. There is particular emphasis on improving patient care, experience and service standards and increasing efficiency. To facilitate this there is a need to working closely with the Area structures to manage the interface between primary, community and secondary care.

The Directorate General Manager will operate with significant autonomy and is responsible for the identification and translation of health service policy and strategy, embedding this within a performance management framework for the Hospital. The Directorate General Manager will manage staff on the Site in relation to the delivery of operational, financial, performance and activity targets.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Operational Management/General

Accountable for the delivery of the Hospital Sites multiple clinical, professional and other services, in accordance with Health Board governance arrangements, and statutory compliance requirements.

Responsible for the efficient management of the Hospital Site, ensuring timely and appropriate decisions to deliver quality patient care within the resources available.

Work closely with the Hospital Sites lead professional managers and consultant medical staff in ensuring that their individual operational plans are consistent with corporate objectives and priorities and ensure that individual priorities are determined within the Directorate.

Develop and operate performance management systems for the effective and efficient use of resources in accordance with Health Board policy.

To interpret National policies such as Patient Access, National Service Frameworks and Clinical Governance Standards. In order to translate into deliverable action plans and to influence and propose changes to local Health Board policies.

Ensure effective and timely communication with all staff throughout the Directorate and between Directorate s.

Setting and encouraging the achievement of standards of excellence in managerial practice and leading the promotion of a management ethos in which high standards of performance and quality care are the 'norm'. Promoting a culture within the Directorate, which is underpinned by open-communication and team working across disciplines'.

Responsible for delivery of major organisational and service delivery change across operational, professional and/or organisational boundaries, to include workforce rationalisation and conflict resolution in order to promote staff acceptance and understanding.

Planning

Actively influence the development of the Health Board and WG's strategic and operational plans and priorities.

To ensure that service developments are anticipated and planned in line with the Health Boards strategic direction and process. This includes the development of longer term changes that impact across the Hospital Site.

Ensure the development of an annual Directorate Business Plan in accordance with National and local guidance, which reflects/supports National and local plans and objectives that provides modern 'designed' patient care responsive to the needs of service users.

Responsible for the Directorates 5-year rolling capital planning process, ensuring that capital assets are managed effectively. Working in accordance with the Health Boards Operational Plan; Capital Framework; National Collaborative and Together for Health.

Prepare business cases to support long term strategic service changes/developments in accordance with National and local guidance e.g. National Service Framework, Cancer Plan, and business cases to Welsh Assembly Government for long term service change and reconfiguration including major capital developments.

Planning and implementing operational arrangements for achieving Hospital targets in relation to standards and quality of care and activity.

Support the Commissioning Team in the production and agreement of Service Contracts and capacity planning profiles with commissioners.

Lead discussions/negotiations with commissioners in respect to the strategic development/change of service specific areas.

Devise and implement objectives for each clinical area, sub speciality and provide performance management support to monitor achievement and respond to the Hospital Performance Review.

Input as required into National Committees and debates to develop Welsh Strategy.

Commission, sponsor and participate in audit and research (clinical and non-clinical) which enhances service delivery and service reconfiguration. Ensure that the Directorate develops and delivers a rolling audit programme as part of the clinical effectiveness agenda.

• oPost Graduate Degree in relevant subject
• oEvidence of ongoing Professional/Managerial Development
• oManagerial Qualification
• oProfessional / Managerial development in relevant area to masters equivalent
• oMasters in management or equivalent.

• oExperience of implementing innovations and managing change within clinical environments - multi site
• oSubstantial experience of operating effectively at a senior level within the organisation.
• oExperience of clinical audit and implementation of actions
• oExperience of multi professional working at a senior level / working effectively with other stakeholders
• oExperience in unscheduled care and scheduled care

• oThe post holder will be highly skilled at communicating orally and in writing at all levels.
• oAbility to think laterally, prioritise effectively, analyse and solve complex problems.
• oA high level of people management/interpersonal skills is essential.
• oAble to negotiate tactfully/ assertively - working within sensitive areas.
• oProficient in conflict resolution
• oProficient in Microsoft Office/Professional/Internet
• oEffective educator with recent evidence of training/ teaching others in a formal setting.
• oSkilled and experienced in successfully managing and achieving change
• oExcellent leadership abilities
• oOrganisational skills
• oEvidence of CPD
• oSkilled negotiator
• oEvidence of knowledge of key determinants of health and modernisation of services to achieve improvements
• oDemonstrable application of evidence based practice to effect change
• oBudget setting and budgetary control
• oKnowledge of Political issues in the NHS
• oKnowledge of National Service Framework standards and NICE Guidelines relevant to field
• NHS issues, for example clinical governance, quality measures, Investors in People and audit

• oA team builder with excellent interpersonal skills.
• oSensitivity based on knowledge and skills.
• oShould lead by example, setting a standard to which staff aspire and are motivated to achieve
• oOpen minded, receptive to ideas and suggestions of colleagues and fellow professionals.
• oResilient
• oCommitted to staff engagement
• oMust demonstrate the Health Board Values
• oAble to work flexibly to match work demands

• oConfident
• oPresentation Skills
• oProfessional Approach
• oWillingness to travel as required within role.
• oTo have an awareness of Welsh Language issues

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£78,120 to £90,013 a yearper annum pro rata