Service Client jobs in United States

Location: 67 Farringdon road

About Us:

Bert Frank is a luxury lighting brand manufacturing high-end, British-made lighting for residential and commercial spaces worldwide. We are a small but fast-growing and collaborative team passionate about craftsmanship, quality, and client service.

We are looking for a Showroom & Client Services Coordinator to join our team and play a central role across the business. This is a hands-on, people-facing position combining showroom management, client services, sales support, and office coordination, with light PA support to the Managing Director.

This role is primarily office-based, with up to one day per week working from home by agreement.

The Role

This is a varied role working across departments and supporting the day-to-day running of the business. You will be the face of the showroom, a key support to the sales and operations teams, and a reliable point of contact for clients.

• Day-to-day management of the showroom, ensuring it is always presentable and welcoming
• First point of contact for incoming calls, deliveries, and general enquiries
• Welcoming clients, designers, and partners
• Coordinating and supporting events held in the showroom, including preparation and on-the-day support

• Preparing quotations for the sales team
• Liaising with clients to answer product and pricing enquiries
• Sending quotes and relevant information and following up on requests
• Supporting the sales team with client-related administration

• Managing product samples, including inventory, sending samples to clients, and tracking returns
• Monitoring stock levels of samples and marketing materials
• Reordering lookbooks, business cards, and other printed or physical materials

• Supporting the operations team when needed
• Helping coordinate information between sales, operations, and production
• Ordering office supplies and supporting the smooth day-to-day running of the office

• Light PA support, including expenses, bookings, travel, and diary coordination as required

• Ad hoc support to the marketing team when needed, including coordination and admin support

• Highly organised and comfortable juggling multiple priorities
• Confident and professional dealing with clients in person, on the phone, and by email
• Proactive, reliable, and happy to be hands-on
• Comfortable working across teams rather than in a single department
• Previous experience in a showroom, client services, coordination, or office-based role is a plus

• Full-time, office-based role
• Up to one day per week working from home
• Discretionary annual bonus
• London-based showroom

References essential.