Service Adviser jobs in United States

Controls Service Engineer

Salary: £50,000 - £55,000 (depending on experience and skillset) + £3,500 on call allowance + Car Allowance OR Company Car

Location: Home based - Covering the North of UK

Hours: 8am - 5pm / 12/7 call-out rota bi-weekly 6am - 6pm/6pm - 6am

Benefits: Company Pension, Time off in lieu, 25 Days holiday

Our client is a leading automation specialist providing technical solutions to businesses across the globe with an extensive client portfolio across leading engineering and manufacturing companies. They are passionate about developing technologically advanced solutions to help improve and advance manufacturing capabilities.

Due to expansion and the needs of their ever-increasing client base, they require 3 Controls Service Engineers to join their skilled and enthusiastic team. The successful Controls Service Engineers will provide technical support both online and face to face with customer satisfaction at the forefront of their mind.

The role of Controls Service Engineer will be split across the month between in-office and on-call/from home alternating weekly.

Responsibilities in-office will include:

• Responding to logged tickets for minor faults
• Logging onto customer PLC's remotely – fault finding/troubleshooting and making modifications to code
• Booking in faults for visits later in the week
• Attending handover meetings with Project Managers

Responsibilities on-call/from home will include:

• Be available for client calls/emails due to PLC related faults
• Providing support – remotely/onsite/via email/via phone call to resolve issue

This role is on-call 12/7 2 weeks a month swapping 6am-6pm/6pm - 6am – you must be prepared to work on an on-call rota at potentially short notice and during unsociable hours.

• A relevant qualification e.g., Electrical/Controls Apprenticeship/HNC or Degree
• Significant experience working with PLC's to modification/design level
• Be able to log in remotely via VPN and direct yourself through diagnostic pages
• Have the ability to communicate well with clients to procure required information for diagnostics
• Siemens TIA Portal is desirable though not a prerequisite
• Solid client facing/communication skills
• Self-reliant, self-motivated and able to work under pressure

This is a fantastic opportunity for a Controls Service Engineer looking to work on exciting automation projects, providing top of the line support for some of the UK's biggest manufacturing/engineering companies.

In return, our client is offering a package of:

• Salary: £50,000 - £55,000 (depending on experience and skillset) + £3,500 on call allowance + Car Allowance OR Company Car
• Location: Home based – Covering the North of UK
• Hours: 8am - 5pm / 12/7 call-out rota bi-weekly 6am - 6pm/6pm - 6am
• Benefits: Company Pension, Time off in lieu, 25 Days holiday

If you wish to be considered for this opportunity then please respond with your intention as we are looking to fill this role in the coming few weeks, you will then be contacted by one of our Recruitment Consultant who will be able to provide more details.

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.