Service Scheduler & Customer Coordinator

Signode; Aldridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading service provider in Aldridge is seeking a customer service representative to handle machine servicing inquiries and breakdowns. The candidate will coordinate service calls, schedule technician visits, and manage customer relationships. This role requires proven experience in a similar position, strong organisational skills, and excellent communication abilities. The ideal applicant should be customer-focused and capable of maintaining composure under stress. Competitive salary offered.

Qualifications

• Proven experience in a similar role.
• Strong organisational skills and ability to manage workload efficiently.
• Excellent communication skills both written & oral.

Responsibilities

• Coordinate customer enquiries for service calls by phone and email.
• Schedule service work for technicians effectively.
• Deal with customer queries including late deliveries and faulty goods.
• Ensure commercial accuracy of all orders.

Skills

Customer focused

Organisational skills

Excellent communication

Calm under stress

Proactive approach

Job description

A leading service provider in Aldridge is seeking a customer service representative to handle machine servicing inquiries and breakdowns. The candidate will coordinate service calls, schedule technician visits, and manage customer relationships. This role requires proven experience in a similar position, strong organisational skills, and excellent communication abilities. The ideal applicant should be customer-focused and capable of maintaining composure under stress. Competitive salary offered.