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Job summary

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff.

This is an exciting opportunity to join Worcestershire Acute Hospital Trusts Healthcare Standards Team.

The Healthcare Standards Team supports the delivery of the Care Quality Commission (CQC) Regulated Activity, ensuring our patients receive safe, effective, compassionate and high-quality care.

Our team is responsible for maintaining the Trust's relationship with the CQC and supports facilitating CQC inspections and assessments of quality and safety. We also use a number of sources to gather evidence and provide assurance that areas are meeting the fundamental standards of care.

The main focus of this role would be to support the Healthcare Standards Teams administration of projects, communication and planned actions.

The principal purpose of this role is to provide administrative support to the Healthcare Standards Team, including managing schedules, handling communications and maintaining records.

The role requires a high degree of confidentiality, attention to detail, ability to liaise with a wide range of Staff Groups, Executives and Public, Commissioners and Regulators.

The post holder will need to be an experienced multitasker and have experience with Microsoft applications such as Word, PowerPoint and Excel.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.

Key Duties:

• To act as the first point of contact for the Healthcare Standards Team, including greeting internal and external visitors to the department and providing professional and efficient responses to a wide range of enquires.
• To prioritise and manage the day-to-day organisation of the Healthcare Standards generic email account to ensure work is allocated and progress monitored and escalate any requests that are nearing deadlines.
• To support the day to day management of the Team folder structure and supporting evidence files and filing.
• To ensure supporting databases and resources are maintained, being conscious of data quality at all times.
• To ensure that any conflicts in Patient Public Forum, Executive and Non-Executive Quality visit schedules are handled sensitively and in a professional manner.
• To assist in the organising of data, to check information received is of a high standard of quality prior to presenting for onward approval.
• To support collaborative working by ensuring MS Teams space is set up for sharing information for multi team working.
• Assist in arranging meetings, booking rooms, informing departments of key dates, circulating supporting information, making necessary arrangements for any presentation to various meetings.
• To support the Healthcare Standards Team in reacting to Trust priorities in set up of new services and initiatives where necessary.
• Provide appropriate duties on behalf of the Healthcare and Quality Standards Officer to cover leave when necessary.

Quality Improvement & Assurance:

• To maintain a database recording the details of any Quality Assurance Visits and audits performed by both internal and external auditors.
• To provide administrative support to the Quality Matron where required to facilitate the Trusts internal ward/department accreditation programme, including maintaining a schedule of visits, preparing supporting agendas and collating notes following reviews.
• To facilitate visits and audits by co-ordinating a review team, including liaising with External Partners.
• To prepare audit template documentation for review teams and input the findings into a central database.
• To prepare presentations and reports that may include data extracted from Trust systems for visits and Trust publications, and collate reports following visits for onward sharing to a variety of stakeholders.
• To support the creation of posters, flow charts and content in line with the Healthcare Standards Team agenda for sharing with wards, departments and Trust members.

Care Quality Commission (CQC):

• To maintain a database recording the details of any CQC ad-hoc and regular requests.
• To provide administrative support for the activities that prepare the Trust for CQC Inspections, with set up of meetings, ensuring links are provided within calendar invites and content shared prior to meetings.
• To set up and maintain the supporting management system for the safe storage of information to and from the CQC.

Essential:

• This vacancy is currently only open to Herefordshire and Worcestershire NHS staff (including PCN/GP Practices); please indicate here which NHS organisation in Herefordshire and Worcestershire you currently work for.
• Demonstrate initiative, motivation and ability to prioritise workload.
• Able to work as part of a team and deal with competing priorities.
• Pays close attention to detail.
• Appreciates when to seek assistance.
• Able to communicate sensitively and effectively with members of the public.
• Flexible attitude to routine/ non routine work.
• Ability to maintain confidentiality.
• Remain calm under pressure.

Qualifications:

• GCSE English and Maths at Grade C or above, or equivalent.
• Educated to diploma level or equivalent experience.
• Recognised computer/IT skills qualification.
• Evidence of continued professional development.

Worcestershire Acute Hospitals NHS Trust

Address: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD

Employer's website: https://www.worcsacute.nhs.uk/