Manager jobs in United States

Accommodation Productivity Manager

Department: Accommodation & Guest Services

Location: Bognor Regis

Employment Type: Permanent - Full Time

We are looking for a passionate leader to join our team at the Bognor Regis Resort as a Productivity Manager within the Accommodation & Guest Services department. The role covers the full accommodation planning journey, including analysing guest volumes and ensuring the right people are in the right place at the right time to manage volumes and deliver an excellent guest experience. You will oversee the guest unit allocation process in its entirety.

You will lead stock management for the department, including expenditure, and support the effective delivery and measurement of the Clean & Fault Free program (CAFF). You will lead the team responsible for the linen warehouse, resort post process, carpet cleaning, and those who work the accommodation late shift. You will liaise closely with the wider Guest Services & Accommodation Team to proactively manage issues and improve the guest experience.

Key responsibilities include delivering the Right People Right Place Right Time project, covering sickness and absence reporting, delivering department rosters based on yield forecast at least 3 weeks in advance, working to achieve occupancy KPIs and minimising off-sale units in line with commercial goals, and being responsible for all unit allocations.

You should lead by example and inspire your team to deliver experiences that delight guests. The role involves regular 121s and Personal Development Plan discussions to support team development and career progression with Butlin’s.

The position also requires Duty Resort Management shifts on a rota basis to support problem resolution for escalated incidents across all departments.

As with all roles at Butlin’s, no day will be the same. You should enjoy thinking on your feet, getting involved, and keeping guest experience as the top priority.

We are looking for an individual with prior experience in a similar role where you provide operation data and insight to inform business decisions. You should have excellent Excel and data skills, experience in stock and inventory management, and experience in managing rotas based on demand forecasts.

You should be passionate about leading and developing a team, supporting people through regular 121s and coaching, with excellent communication skills and the ability to adapt communication styles. You should be able to manage multiple priorities, adapt quickly to changing requirements, and effectively lead, coach, and motivate a team, even in times of high demand.

Delivering an amazing guest experience is the most important part of this role, so you should be passionate about every interaction and seek opportunities to improve it wherever possible.