Sales Support Coordinator

Mallaghan; Dungannon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Mallaghan is seeking a proactive Sales Support professional to assist the commercial team with sales, marketing and product development activities. You will nurture customer relationships, coordinate with the sales team on opportunities, and help manage RFQs and RFPs.

You will also support events, market analysis, and customer satisfaction surveys while ensuring ISO 9001 quality procedures are followed. A strong IT skillset and excellent communication are essential.

Qualifications

• Experience in a customer facing/interacting role.
• Strong work ethic and ability to produce high quality work to a deadline.
• Attention to detail and meticulous approach to processes and documentation.
• Excellent interpersonal and communication skills.
• Ability to communicate and build relationships with customers and internal departments.
• Strong IT and Administration skills, including MS Outlook, Word, PowerPoint and Excel.
• Excellent communication skills, both oral and written.
• Strong planning and problem solving skills.
• Self-motivated with ability to use initiative.
• Ability to quickly learn and apply new product knowledge to support sales and customer enquiries effectively.
• Experience of working in a Sales/Aftersales team environment.
• Experience with customer account management.
• Experience with IT platforms such as Salesforce & Sharepoint.
• Knowledge of Mallaghan GSE equipment.
• Strong passion for engineering and innovation.

Responsibilities

• Support the overall Sales, Product Development & Marketing functions.
• Prospect regions and inactive customers to create interest and opportunities for Mallaghan products.
• Coordinate with Sales team when opportunities are identified and support handover.
• Assist in large scope product RFP & RFQ’s.
• Support account management through regular customer contact, ensuring customer requirements and feedback are shared with relevant internal teams and timely, accurate updates are communicated back to customers.
• Assist with organising customer factory visits (Hotels, lunches, airport transfers etc.) and partaking in associated meetings and events when required.
• Assist marketing team in organizing shows.
• Assist with Market Analysis projects & Customer Satisfaction Surveys.
• Build effective working relationships with all other functions at the site and support daily operations.
• Assist with any other administration duties as required by your manager.
• Any other duties required by Leadership to suit business needs.
• You will ensure that all works carried comply with the ISO 9001 Quality management procedures.

Skills

Customer-facing experience

Excellent communication

Planning & problem solving

Self-motivated

Tools

Salesforce

SharePoint

MS Office Suite

Job description

Together with our partners, we are driven to be the most respected, innovative & sustainable GSE manufacturer in the world.

Company Overview

Originally established as a Civil Engineering Firm by Terry Mallaghan in the 1960s, an ongoing dedication to excellence and innovation has seen Mallaghan evolve into a leading global manufacturer of GSE.

Combining technical expertise with a deep understanding of customer requirements, Mallaghan designs and manufactures a comprehensive range of specialist products, including hi-lifts, aircraft maintenance platform lifts, passenger stairs, and deicers, tailored to the needs of our international partners.

Headquartered in Dungannon, Northern Ireland, and with a manufacturing facility in Newnan, Georgia, Mallaghan employs a team of more than 400 people. With Ronan and Niall Mallaghan at the helm of the business, Mallaghan is committed to continued investment within the industry to ensure a range of innovative, sustainable GSE for airlines, airport and handling agents right across the world.

Overview and Purpose of Role

Working within the commercial team, you will be responsible for providing dedicated support to sales, marketing & product development functions.

Main Duties and Responsibilities

• Supporting the overall Sales, Product Development & Marketing functions.
• Prospect regions and inactive customers to create interest and opportunities for Mallaghan products.
• Coordinate with Sales team when opportunities are identified and support handover.
• Assist in large scope product RFP & RFQ’s.
• Support account management through regular customer contact, ensuring customer requirements and feedback are shared with relevant internal teams and timely, accurate updates are communicated back to customers.
• Assist with organising customer factory visits (Hotels, lunches, airport transfers etc.) and partaking in associated meetings and events when required.
• Assist marketing team in organizing shows.
• Assist with Market Analysis projects & Customer Satisfaction Surveys.
• Build effective working relationships with all other functions at the site and support daily operations.
• Assist with any other administration duties as required by your manager.
• Any other duties required by Leadership to suit business needs.
• You will ensure that all works carried comply with the ISO 9001 Quality management procedures.

Job Specification

• Experience in a customer facing/interacting role.
• Strong work ethic & ability to produce high quality work to a deadline.
• Attention to detail & meticulous approach to processes & documentation.
• Excellent interpersonal skills.
• Ability to communicate and build effective relationships with customers and internal departments.
• Strong IT and Administration skills, including MS Outlook, Word, PowerPoint and Excel.
• Excellent communication skills, both oral and written.
• Strong planning and problem solving skills.
• Ability to be both Pragmatic and Diligent with all general duties.
• Self-motivated with ability to use initiative.
• Ability to quickly learn and apply new product knowledge to support sales and customer enquiries effectively.
• Experience of working in a Sales/Aftersales team environment.
• Experience with customer account management.
• Experience with IT platforms such as Salesforce & Sharepoint.
• Knowledge of Mallaghan GSE equipment.
• Strong passion for engineering and innovation.