Commercial / Sales Coordinator

CK International; Dungannon; On-site; GBP 25,000 - 32,000; Full time

Job summary

CK International is seeking a Commercial/Sales Coordinator to support the sales and commercial teams in the UK. The role involves processing quotations, orders and contracts, maintaining CRM records, and coordinating with internal departments to ensure on-time delivery.

You will assist the sales team with reports, presentations and customer documentation, while supporting pricing information and pipeline updates. Effective communication and strong organisation are essential.

Qualifications

• Previous experience in a Sales or Commercial Coordinator, Customer Service or Sales Administration role.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Responsibilities

• Process customer quotations, sales orders, and contracts.
• Maintain accurate customer records within the CRM system.
• Monitor order status and liaise with internal departments to ensure timely delivery.
• Support the sales team with reports, presentations and customer documentation.
• Support finance with accurate sales and pricing information.
• Track sales activities and update sales pipeline information.

Skills

Sales administration

CRM systems

Microsoft Office

Communication skills

Organisational skills

Attention to detail

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

Commercial/Sales Coordinator

Job Title

Commercial/Sales Coordinator

Job Purpose

The Commercial/Sales Coordinator provides administrative and operational support to the sales and commercial teams.

Key Responsibilities

• Process customer quotations, sales orders, and contracts.
• Maintain accurate customer records within the CRM system.
• Monitor order status and liaise with internal departments to ensure timely delivery.
• Support the sales team with reports,presentations and customer documentation.
• Support finance with accurate sales and pricing information
• Track sales activities and update sales pipeline information.

Customer Service & Relationship Management

• Provide customers with product,pricing and delivery information.
• Resolve customer issues promptly and escape where necessary.

Commercial Support

• Assist in preparing tenders, bids, and commercial proposals.
• Support contract administration and ensure compliance with company procedures.
• Assist with pricing reviews and commercial data analysis.
• Monitor customer agreements and renewal dates.

Reporting & Analysis

• Produce regular sales performance reports and KPIs.
• Analyse sales data and identify trends or opportunities.
• Support forecasting and budgeting activities.
• Maintain accurate sales and commercial records.

Cross-Functional Collaboration

• Work closely with Operations,Finance,Procurement and Customer Service teams.
• Coordinate communications between customers and internal stakeholders.
• Support continuous improvement initiatives and process efficiencies.
• Administration duties as required by the Managing Director i.e. Minor commercial projects,travel planning,facilities support,room hire,events.

Essential

• Previous experience in a Sales or Commercial Coordinator,Customer Service or Sales Administration role.
• Strong administrative and organisational skills.
• Proficient in Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Desirable

• Experience using CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics).
• Experience supporting tender or contract management processes.
• Knowledge of commercial procedures and pricing structures.