Jobs in Watford, United States

Location: Hybrid (typically 2 days per week in Watford)

We’re looking for a detail-oriented, technically confident CRM Executive to supportthe day-to-day delivery of high-quality, data-driven customer communications atMedivet.

This role will play a key part in the tactical execution of CRM activity, from emailbuilds, updating full email programme with new dynamic design, campaign set-upright through to audience segmentation and reporting. You’ll be supporting to bringlifecycle journeys, campaigns, and service-level communications to life across email,SMS, and direct mail.

It’s a great opportunity for someone with a passion and experience in CRM andemail marketing to grow their experience in a data-led, customer/ client-first businesswith ambitious growth plans. If you want to learn and build on your CRM experience, in afast paced, roll your sleeves up environment – this role is for you.

• Build, test and deploy CRM campaigns across email, SMS, and direct mail,ensuring they are accurate, error-free, and delivered on time

• Work as part of the CRM and Customer Data team to defineand pull targeted customer segments for each campaign, using behavioural,lifecycle and demographic data

• Run thorough pre-send testing on all email campaigns, including inboxrendering, device testing, and dynamic content checks

• Compile performance reports post-campaign to support senior stakeholderswith actionable insights and the commercial performance of CRM

• Support in building dashboards or recurring reports inplatforms like GA4 and Microsoft Dynamics

• Extensive CRM or email marketing experience, ideally within a B2C,customer-facing business

• Adept user of Google Analytics (GA4) and/or email reporting platforms

• Strong experience building and deploying email campaigns via a CRM platform

• Comfortable working with HTML/CSS for email, using templates and editingcode when needed.

• Basic knowledge of audience segmentation and targeting using customerdata

Joining Medivet means becoming part of a nationwide community that puts care atthe heart of everything we do. You'll work with a collaborative, people-first teamwhere your expertise will be valued and your work will make a genuine impact on thelives of our colleagues and the animals they care for.