Field Service Engineer

STORM Technologies PH; Watford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in Watford is seeking a Field Service Engineer to deliver user support and manage IT service projects. The role involves on-site and remote customer interaction, requiring a full driving licence and the capability to work independently. The ideal candidate has experience with Microsoft operating systems, excellent communication skills, and a background in IT hardware and software support. Benefits include competitive leave and a supportive work environment.

Benefits

20 days annual leave plus 10 personal days

Enhanced Workplace Pension

Accredited training and development plan

Charity work day off

Qualifications

• Full driving licence and ability to travel.
• Experience working in an IT reseller organization is a bonus.
• Comfortable with Microsoft operating systems.

Responsibilities

• Support customers both on-site and remotely.
• Log and manage support requests to resolution.
• Provide user support covering hardware and software.

Skills

Excellent customer experience

Communication skills

Active Directory administration

Windows Server experience

Basic network troubleshooting

Equipment setup

Experience with Veeam

Client support

Intune experience

Tools

Microsoft 365

PCs, Laptops, Mobile devices

Network switches and firewalls

Job description

Field Service Engineer

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

This is a varied role that will see you working contract-to-contract with various clients. In different locations, so your own transport and ability to travel will be integral to the role.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions, and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

As a Field Service Engineer, you’ll be part of our Technical Services Department, supporting customers both on-site and remotely. This is a dynamic role that combines IT support with project-based field service work. You’ll need a full driving licence and be comfortable travelling and working away from home when required.

IT Support Function – Based on customer sites

• Provide excellent customer experience at all times.
• Excellent spoken and written communication skills.
• Provide user support covering hardware and software at our client sites, predominantly located in London.
• Log all support requests, take ownership, track, prioritise, and progress support calls to a successful resolution.
• Active Directory administration experience.
• Experience of Windows Server, Windows 11, MS Office, Microsoft 365.
• Set up new equipment (PCs / Laptop / Mobile / etc.) for new users.
• Basic network experience to aid troubleshooting.
• Knowledge of backup solutions (Veeam for example).
• Comfortable with being the sole IT resource onsite.

Field Service Function

• Varied project-based work as and when required.
• Provide support for our Logistics Centre Build Room facility as required.
• Office IT fit out experience a bonus. Setting up workstations (cabling, installing, testing).
• Server rack and stack experience a bonus.
• Laptop imaging experience a bonus
• Must be comfortable with working away from home when required.

The skills you’ll need

We are looking for someone with good technical experience that can build relationships and work with people across all levels of the business. Experience working in an IT reseller organisation would be a bonus.

• Competent and experienced with various types of IT hardware and software including servers, switches and firewalls.
• Comfortable dealing with Microsoft operating systems and ability to diagnose and resolve issues.
• Experience with troubleshooting and providing support to customers.
• Experience with Intune.
• Superb communication and interpersonal skills as you'll be working directly with our clients, alongside a team of consultants, or within a client team
• comfortable liaising with clients, both in-person and remotely.

What we offer

• 20 days annual leave plus 10 personal days and an extra half day off on your birthday.
• Enhanced Workplace Pension
• Accredited training and development plan
• Day off each year to work with a charity of your choice

Successful applicants will need to undertake a basic Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.