Telephone Business Development Manager

Enra Specialist Finance; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading finance company in Watford is seeking a confident communicator to develop relationships over the phone in bridging finance. The role involves managing enquiries, structuring deals, and supporting sales teams. Ideal candidates will have excellent telephone manners and a strong understanding of the mortgage market. Opportunities for career progression and a competitive benefits package are offered.

Benefits

Private medical healthcare

Paid volunteer days off

Qualifications

• Knowledge of bridging finance is essential.
• Self-motivated, enthusiastic, and results-driven.
• Highly organized with excellent attention to detail.

Responsibilities

• Create and manage relationships with intermediaries.
• Promote bridging products and assess enquiries.
• Follow up on issued terms to progress opportunities.

Skills

Strong telephone manner

Ability to multi-task

Confidence in handling objections

Excellent listening skills

Strong IT literacy

Tools

Hubspot

Outlook

Word

Excel

PowerPoint

Job description

Are you a confident communicator with a passion for building relationships over the phone?

Do you want to be part of a growing business where your knowledge of bridging finance can make a real impact?

Are you looking for a dynamic role where every call is a new opportunity to influence, support, and close deals?

If this sounds like you, then this could be the perfect next step in your career. Apply today and let’s grow together at West One Loans.

Key Accountabilities

• Proactively create, manage, and develop relationships with intermediaries to achieve new business targets.
• Promote West One’s bridging products by understanding and articulating key criteria, processes, and USPs.
• Assess enquiries via phone and email, structuring deals and producing terms/quotes within SLA.
• Follow up on issued terms to progress opportunities into successful applications, overcoming objections with confidence.
• Support regional field BDMs by engaging with new, existing, and lapsed intermediaries to maximise sales.
• Book and host online meetings with intermediaries to present our bridging proposition.
• Keep intermediaries up to date with product changes, criteria, pricing, and processes.
• Log all activities accurately within Hubspot (our CRM system).
• Stay informed on competitor products and general mortgage market trends.
• Provide consistent support to field BDMs to ensure excellent service for introducers.

Skills & Competencies

• Strong telephone manner, able to influence and build rapport quickly.
• Ability to multi-task and work to deadlines while maintaining service excellence.
• Confidence in handling objections and converting opportunities into business.
• Excellent listening, communication, and relationship-building skills.
• Strong IT literacy, particularly with Outlook, Word, Excel, and PowerPoint.

Knowledge & Personal Attributes

• Knowledge of bridging finance (essential).
• Self-motivated, enthusiastic, and results-driven.
• Highly organised with excellent attention to detail.
• Proactive team player with the ability to work independently.
• Strong written and verbal communication skills.

Why Join Us?

At West One Loans, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support to succeed while offering clear opportunities to progress your career. Alongside this, we provide a great range of benefits - from private medical healthcare to paid volunteer days off.

If you’re ready to build your career in bridging finance and make an impact - click apply today!