offres d’emploi chez Oracle à Émirats arabes unis

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12.05.2025

26.06.2025

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Warning: in order to be eligible for this role, you must have a full right to work in the UK.

About the role:

The 3rd line engineer will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues, ensure systems are performing optimally, and handle issues that cannot be resolved within the 2nd line team. The role requires operating within strict SLAs to deliver high customer satisfaction.

Key Responsibilities:

• Investigate and resolve escalated technical problems from 1st and 2nd line support.
• Manage and maintain IT infrastructure.
• Handle high-priority incidents, coordinate with vendors and service providers, and ensure resolution within SLAs.
• Analyze recurring problems to identify root causes and implement preventive measures.
• Create and maintain documentation of issues, resolutions, and configurations for the internal Knowledge Base.
• Install, configure, and monitor system updates, patches, and security fixes.
• Proactively monitor system performance and capacity.

Skills and Experience:

• Proficiency in networking technologies (DNS, DHCP, TCP/IP, VPN, VLAN).
• Experience with databases (SQL Server, MySQL, Oracle).
• Familiarity with virtualization technologies (VMware, Hyper-V).
• Experience with security protocols, firewalls, and data encryption.
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, Ivanti).
• Familiarity with remote management tools and diagnostic software.
• Experience working for a Managed Service Provider or similar environment.
• 5+ years of experience in a support or systems administration role, working with helpdesk software.

Salary up to £42,000 Gross/year.

This is a full-time direct hire position (B2B contracts are not available).

We offer an attractive referral scheme for successful placements. If you know someone suitable or interested, please refer them to us.

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