Director, Program Management - Commercial Ops

Expedia, Inc.; City of Westminster; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global travel technology firm is seeking a Director of Program Management in Westminster, England. The role involves leading a team of senior program managers to drive execution of strategic priorities across various commercial operations. Candidates should have over 12 years of experience in cross-functional program management and demonstrate strong strategic and leadership skills. This position offers an opportunity to significantly impact business transformation and drive high performance across global teams.

Qualifications

• 12+ years of experience leading large-scale, cross-functional business programs.
• Proven ability to connect strategy to execution and deliver measurable business impact.
• Experience in travel, media, or technology industries is a plus.

Responsibilities

• Lead a team of senior program managers to drive execution of strategic priorities.
• Translate strategies into actionable programs delivering measurable results.
• Manage dependencies, risks, and resources to ensure successful outcomes.

Skills

Leadership

Strategic thinking

Stakeholder management

Communication

Commercial acumen

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.

About the role

The Travel Partnerships and Advertising (TPA) Commercial Operations team is seeking a Director, Program Management to lead a team of senior program managers and drive the delivery of key strategic priorities across our business. In this role, you will connect strategy to execution, leading cross‑functional initiatives that enable commercial performance and operational excellence across global teams. You will play a key role in shaping how TPA executes against its most important goals and in strengthening program and performance management capabilities across the organization.

Strategic leadership & business impact

• Translate TPA and Expedia Group strategies into actionable programs that deliver measurable results.
• Partner with leaders across Product, Sales, Operations, and Finance to align priorities and drive execution.
• Anticipate business needs, identify opportunities for improvement, and guide decision‑making through insights and data.
• Connect commercial outcomes to delivery plans, ensuring clear accountability and visibility to progress.

Team leadership & capability building

• Lead and inspire a team of program managers to deliver with excellence, accountability, and collaboration.
• Foster an inclusive, high‑performing culture focused on ownership, clarity, and continuous improvement.
• Coach and develop talent, setting high standards for strategic thinking and stakeholder leadership.

Program delivery & transformation

• Independently scope, design, and deliver complex, cross‑functional programs that drive business transformation.
• Establish governance and frameworks that enable clarity, focus, and effective decision‑making.
• Manage dependencies, risks, and resources to ensure successful outcomes.
• Communicate effectively across all levels—simplifying complexity and driving alignment.
• Champion continuous improvement in program management practices across Commercial Operations.

Who you are

• 12+ years of experience leading large‑scale, cross‑functional business programs.
• Proven ability to connect strategy to execution and deliver measurable business impact.
• Strong commercial acumen, with the ability to link programs to revenue, efficiency, and partner success.
• Skilled in stakeholder management and influence across global, matrixed organizations.
• Excellent communicator who can simplify complex topics for diverse audiences.
• Experience in travel, media, or technology industries is a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Equal Employment Opportunity statement

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.