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Company Description

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.

Med Planet, part of M3 Global Research and M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Med Planetprovides the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today.Med Planetservices incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

The Custom Recruitment Coordinator is responsible for optimising the utilisation and performance of the Med Planet panel, ensuring Quantitative and Qualitative projects are delivered within the provided budget and timelines.

It is responsibility of the Custom Recruitment Coordinator to identify and deploy custom recruitment solutions to maximise the successful delivery of qualitative and quantitative projects for Med Planet and cross divisional projects where M3 MR group companies are accessing the Med Planet Panel.

Essential Duties and Responsibilities:

Including, but not limited to the following:

• Design and execute multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, cold calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations network and social media.
• Attend IKO and project related meetings with PMs for projects assigned and share notes on agreed plan of action.
• Call, schedule, confirm and rescreen respondents recruited for qualitative.
• Ensure confirmation letters and consent forms are sent and complete follow up calls if needed to chase on materials.
• Ensure that daily number of calls and strike rate targets are achieved.
• Review projects on a regular basis and inform project managers when internal sampling strategies have been exhausted.
• Monitor the performance of projects and ensure that recruitment plans are successfully executed within timelines stipulated by the client.
• Proactively plan, organise, and implement project and panel recruitment solutions, aiming to maximise internal resources, reduce outsource cost and ensure project delivery.
• Analyse and evaluate recruitment tactics post-implementation status to drive improvement in results.
• Provide insightful and relevant feedback on projects feasibility based on gathered market intelligence upon talking to respondents over the phone.
• Provide high-quality professional support to respondents via telephone and email / support ticket communications.
• Execute administrative tasks related to fieldwork recruitment, such as, but not limited to coordinating distribution and collection of survey material via post.
• Master and work across multiple systems to investigate, troubleshoot and handle enquiries and complaints and provide appropriate solutions and alternatives to respondents.
• Handle all enquiries according to company policy and expectations regarding outcomes, time to resolution, and communication standards.
• Complete panel building activities in line with needs of the business.

Education and Training Required:

• Bachelor’s degree or equivalency

Minimum Experience:

• Desirable: 1 year of experience in healthcare Market Research fieldwork recruitment

Knowledge, Skill, Ability:

• Fluent in French and English
• Exceptional written and verbal communication skills, with demonstrated knowledge of English and French grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to learn to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to prioritise tasks throughout the workday
• Exceptional time management, organisational skills, attention to detail and ability to multitask
• Attention to detail, quality of work and adherence to processes

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