Java Developer jobs in Spain

Job Title: Senior IT Support Engineer

Location: Chorley

Salary: £32,000 - £40,000

We have an exciting opportunity for a Senior IT Support Engineer / 3rd Line Support Engineer to join a growing, friendly and dynamic support team providing remote support to businesses across the UK.

• Provide 2nd/3rd line technical support across the customer base via phone or email.
• Record and update all incidents and problems through the company\'s ITSM system.
• Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure.
• Communicate effectively to ensure swift resolution at both technical and end-user levels.
• Maintain elevated levels of customer service for all support queries.
• Maintain accurate resolution documentation in knowledge base repositories.
• Train and mentor the 1st line team to build up their knowledge.
• Liaise with 3rd-party solution providers and develop excellent working relationships.
• Proactively participate in planning and delivery of projects, remaining adaptable to project needs.
• Attend customer sites for repairs/new installations of equipment such as firewalls, servers, and workstations.

• Comfortable working as part of a team and on their own using their own initiative.
• Three years of equivalent work experience within an IT Support / Managed Service Provider environment.
• Ability to remain calm under pressure.
• Excellent problem-solving skills with a logical, methodical approach to identify root cause and implement controlled changes.
• Strong interpersonal skills enabling good verbal and written communication.
• Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously.
• Flexible approach to travel and projects undertaken.
• Driven to learn new tech and self-improve.
• Strong understanding of ITIL best practice and frameworks.

• Microsoft Windows
• Strong working knowledge of Windows Server Environments
• DNS and DHCP
• Deep working knowledge of Active Directory etc.
• Continuous improvement work
• Desktop OS, Windows 7/8/10/11
• Remote Desktop Services experience such as VDI
• Experience of migrations
• Good understanding of network infrastructure
• Design and implementation of server infrastructure + upgrade experience
• Microsoft 365 administration and new tenant provision and setup
• Google Workspace
• Microsoft Azure
• Familiarity with Firewalls, configuration and installation

• Familiarity with Autotask PSA, RMM
• Knowledge of ESET Anti-Malware solutions
Macintosh support and deployment
• Familiarity with Fortinet Firewalls
• Strong working Knowledge of ESET technologies

• Healthcare
• Career progression opportunities

A full driving licence is required to be able to travel to customer sites as required.

Keywords: 2ndLine IT Support, 3rdLine IT Support, IT Support Engineer, Senior IT Support Engineer

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis of their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards