lavori da It Technician in località Regno Unito

The Whisky Exchange is a globally recognised leader in the world of fine and rare spirits. As part of Speciality Drinks Group and the wider Pernod Ricard family, we pride ourselves on offering exceptional products, expert guidance, and seamless online experiences to spirits lovers and connoisseurs around the world. The business has many moving parts; a direct to consumer retailer (both online and in-store), a wholesale arm working directly with the UK's top restaurants and bars, and an online auction house. Being part of the Speciality Drinks Group means you'll be working with some of the very best people in the drinks industry and be part of a fantastic team that is passionate about everything they do. We love what we do, and we would love you to come and join us.

We're looking for a proactive and hands‑on IT Support Lead to take ownership of our day‑to‑day IT operations and support services. Reporting to the Technical Director, you'll play a key role in keeping our systems running smoothly and supporting users across the business. This is a great opportunity for someone with strong IT support experience who is ready to take the next step into a leadership role. You'll be responsible for managing our infrastructure, supporting users, and working closely with external vendors – all while helping to improve how we deliver IT services. The role has one direct report, our IT Support Administrator.

• Lead the IT support function, ensuring timely and effective resolution of technical issues across the business
• Provide hands‑on support for our infrastructure – including servers, networks, endpoints, and storage
• Administer Microsoft 365, Azure, and other core business applications
• Work closely with external IT service providers to ensure high‑quality service delivery
• Support upgrades, patching, and general maintenance of IT systems
• Help maintain business continuity and disaster recovery procedures
• Keep IT documentation, policies, and training materials up to date

• Solid experience in IT support or infrastructure roles
• Strong troubleshooting skills and a practical, problem‑solving mindset
• Hands‑on experience with Microsoft 365 and Azure
• Good understanding of networks, servers, and endpoint devices
• Clear communication skills and the ability to support non‑technical users
• Experience working with external vendors or service providers
• Familiarity with ITIL practices is a plus

• Experience with VOIP systems
• Familiarity with endpoint management tools (e.g. CrowdStrike administration)
• Cisco/Juniper networking administration
• Cloudflare or other web firewall admin
• ERP system support
• Industry certifications (Microsoft Certified Administrator, ITIL, etc.)

• We collaborate
• We deliver results efficiently
• We grow diverse teams
• We are consumer and customer centric
• We foster growth mindset
• We drive engagement

Applications are to be received by close of business 13 November, however we reserve the right to close the advertisement sooner.

• Staff Discount at The Whisky Exchange
• Tastings
• Product Education
• Access to Events
• Cycle to Work Scheme

• EAP
• Great Parental Leave Policies
• Life Cover
• Private Medical Insurance

• S&R Initiatives
• Career Development
• Responsib'All Day
• Employee Networks
• Flexi Work
• 25 Days Holiday (plus Bank Holidays)

We promote diversity and inclusion throughout our business. In our teams, we proactively foster a diverse workforce and an inclusive culture – an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.