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BGL Group
IT Support Engineer
Job summary
A reputable recruitment agency seeks an IT Support Engineer to provide Tier 2 support for Microsoft 365 applications and manage Active Directory and Exchange Server environments. The ideal candidate will have strong experience in supporting Microsoft 365 and Azure AD, alongside proficiency in Intune for device management. This role offers an excellent opportunity to join a forward-thinking team at the company's Telford Head Office, where your skills will be valued and your potential realised.
Qualifications
- Strong experience in supporting Microsoft 365, Azure AD, and Windows 10‑11 environments.
- Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
- Proficiency with Intune for device management, compliance policies, and app deployment.
- Excellent problem-solving skills and a clear, professional communication style.
Responsibilities
- Provide Tier 2 support for Microsoft 365 applications.
- Manage and maintain on-premises Active Directory and Exchange Server environments.
- Configure and oversee Azure AD, focusing on security.
- Troubleshoot networking issues to ensure connectivity.
- Assist with migration projects to cloud solutions.
Skills
Tools
- Provide Tier 2 support for Microsoft 365 applications, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
- Manage and maintain on-premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
- Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
- Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
- Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
- Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transitions.
- Strong experience in supporting Microsoft 365, Azure AD, and Windows 10‑11 environments.
- Hands‑on knowledge of on‑premises Active Directory and Exchange Server (2016/2019 preferred).
- Proficiency with Intune for device management, compliance policies, and app deployment.
- Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
- Excellent problem‑solving skills and a clear, professional communication style.
This role is onsite, based at the company's Telford Head Office.
Don't miss this opportunity to take your career to the next level as an IT Support Engineer. Apply now to become part of a forward‑thinking team where your skills will be valued, and your potential will be realised.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.