It Support Engineer

Devonshire Hayes Recruitment Specialists Ltd; Bromley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment firm is seeking an IT Support Analyst to join a fantastic company in Bromley, United Kingdom. You will be responsible for managing Active Directory, supporting Microsoft 365 Entra, and providing technical support to end-users. The role involves laptop builds and configurations, troubleshooting various technical issues, and maintaining documentation. This position requires working 5 days a week onsite, offering an engaging environment for an enthusiastic IT professional.

Qualifications

• Experience in Active Directory user account management and group policy administration.
• Proficient in troubleshooting hardware and software issues on Windows 10 and 11.
• Familiarity with Microsoft 365 Entra integrations.

Responsibilities

• Manage user accounts and group policies within Active Directory.
• Build and configure laptops for end-users with necessary software.
• Provide technical support and troubleshooting for end-users.

Skills

Active Directory Management

Technical Support

Troubleshooting

Microsoft 365 Entra

Job description

Devonshire Hayes have partnered with a fantastic company as they are looking to hire a talented IT Support Analyst to join their team. You will be tasked with,

Key Responsibilities

• Active Directory Management : Provide user account management, group policy administration, and support for Active Directory-related issues.
• Microsoft 365 Entra : Support and troubleshoot Microsoft 365 Entra setup and integrations, ensuring seamless access and functionality.
• Laptop Builds & Configurations : Build, configure, and deploy laptops to end-users, ensuring they are properly set up with necessary software, drivers, and security settings.
• Technical Support : Offer support to end-users, resolving hardware, software, and networking issues, either remotely or on-site for Windows 10, 11 and Office 365.
• Troubleshooting & Issue Resolution : Troubleshoot and resolve technical issues related to operating systems, applications, networks, and hardware.
• Documentation & Reporting : Maintain documentation of troubleshooting steps, technical issues, and configurations.
• Software & Hardware Installations : Assist with the installation and configuration of software, operating systems, and hardware peripherals for end-users.
• Collaboration : Work closely with internal IT teams to provide efficient solutions and elevate issues when necessary.

You will be required to work 5 days per week onsite