Diversity jobs in United States

Job Title: Service Delivery Expert

Mission :

In this role, the SDE will be responsible for maximising operational and performance for services delivered within their Region, through a team of experienced engineers. They will work closely alongside the SOM, regional team and SDE community to drive performance to meet and exceed Digital Energy’s targets for safety, operational efficiency and financial performance, as well as inspiring the team to deliver a best in class customer service and CSAT score

Key responsibilities:

• Embedding Safety as our No.1 priority by leading the team's adherence to HSE policies and processes, ensuring requirements are met by the team, including RAMS, POWRAs use of PPE and Near Misses reporting
• Support Service Operations Manager to drive digital transformation of existing install base and grow Assets Under Management (AUM).
• Assisting the Service Operations Manager to develop productive and rewarding relationships with the key customers in the regional area to grow our business and demonstrate the value of Schneider Electric
• Knowledge of the region’s financial commitments, working with the Service Operations Manager and local team to meet budgets and forecasts. Support with the identification of new opportunities and delivery of said opportunities specifically around software upgrades and transitions.
• Becoming the first line escalation for technical issues encountered by the service team, providing help and support when necessary
• Reviewing service quality and satisfaction across the region, initiating improvements to drive increased team performance, inspiring process and behavioural change among your team to consistently improve our customer satisfaction ratings
• Taking ownership of the team skills matrix and provide guidance for future training requirements
• Ensuring the service team is kept up to date with technical and product updates – develop and share best practice among the team and the other SDEs, and being an ambassador for the SDE role
• Working with the team coordinator to ensure the service team are fully utilised and we achieve or exceed our operational commitments to our customers when delivering PPM, reactive repairs or Field Quote works
• Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
• Working collaboratively with EUP and Sales teams to influence and support sales activity within Eco Buildings business as well as promotion of products and opportunities to drive cross business sales opportunities

Skills and attributes:

• Be able to demonstrate related work experience in field service environment with customer facing engagement, positive CSAT feedback and Field Quote success
• Be able to build a good customer relationship, and a strong collaboration with internal teams too
• Knowledge and experience of Schneider Electric products and software solutions
• The ability to own and follow through on commitments to completion
• Ability to work independently without supervision

Education

• Qualified to degree level in relevant discipline (Engineering and/or Business) or equivalent experience
• Hold a full driving license

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

#LI-AN1

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills and attributes:

• Be able to demonstrate related work experience in field service environment with customer facing engagement, positive CSAT feedback and Field Quote success
• Be able to build a good customer relationship, and a strong collaboration with internal teams too
• Knowledge and experience of Schneider Electric products and software solutions
• The ability to own and follow through on commitments to completion
• Ability to work independently without supervision

Education

• Qualified to degree level in relevant discipline (Engineering and/or Business) or equivalent experience
• Hold a full driving license

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

“We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.”

What we offer you:

Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.

Apply now:

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

#LI-AN1

Job Title: Service Delivery Expert

Mission :

In this role, the SDE will be responsible for maximising operational and performance for services delivered within their Region, through a team of experienced engineers. They will work closely alongside the SOM, regional team and SDE community to drive performance to meet and exceed Digital Energy’s targets for safety, operational efficiency and financial performance, as well as inspiring the team to deliver a best in class customer service and CSAT score

Key responsibilities:

• Embedding Safety as our No.1 priority by leading the team's adherence to HSE policies and processes, ensuring requirements are met by the team, including RAMS, POWRAs use of PPE and Near Misses reporting
• Support Service Operations Manager to drive digital transformation of existing install base and grow Assets Under Management (AUM).
• Assisting the Service Operations Manager to develop productive and rewarding relationships with the key customers in the regional area to grow our business and demonstrate the value of Schneider Electric
• Knowledge of the region’s financial commitments, working with the Service Operations Manager and local team to meet budgets and forecasts. Support with the identification of new opportunities and delivery of said opportunities specifically around software upgrades and transitions.
• Becoming the first line escalation for technical issues encountered by the service team, providing help and support when necessary
• Reviewing service quality and satisfaction across the region, initiating improvements to drive increased team performance, inspiring process and behavioural change among your team to consistently improve our customer satisfaction ratings
• Taking ownership of the team skills matrix and provide guidance for future training requirements
• Ensuring the service team is kept up to date with technical and product updates – develop and share best practice among the team and the other SDEs, and being an ambassador for the SDE role
• Working with the team coordinator to ensure the service team are fully utilised and we achieve or exceed our operational commitments to our customers when delivering PPM, reactive repairs or Field Quote works
• Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
• Working collaboratively with EUP and Sales teams to influence and support sales activity within Eco Buildings business as well as promotion of products and opportunities to drive cross business sales opportunities