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Résumé du poste
A recruitment agency is seeking a detail-focused Scheduler to join the busy Scheduling team. In this role, you will coordinate maintenance, small works, and emergency callouts, ensuring tasks are accurately scheduled and dispatched to engineers. Strong customer service skills and the ability to manage queries efficiently are essential. The ideal candidate will have excellent organizational skills and a proactive approach. This opportunity is located in York, UK and involves working in a fast-paced environment.
Responsabilités
- Prioritise and schedule works in line with system requirements.
- Coordinate jobs based on engineer location, availability and qualifications.
- Respond promptly to emergency callouts and meet SLA requirements.
- Manage queries arising from scheduled works and escalate where necessary.
- Provide engineers with clear instructions to minimise repeat visits.
- Ensure customers receive all relevant information relating to their works.
- Handle incoming customer calls and direct enquiries appropriately.
- Complete and update Excel spreadsheets.
- Assist with reception duties, including greeting visitors.
- Update the company system and ensure timely invoicing of completed works.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.