Dental Technician jobs in United Kingdom

Building Technician Subsidence

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.

#INDUKI

• Work as part of our desk-based subsidence team to drive subsidence claims towards settlement.
• Communicate with customers, contractors and insurer clients over the telephone, email and in writing.
• Produce technical reports to meet SLAs.
• Manage daily tasks.
• Manage third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage.
• Update and create building repair scopes using our in-house schedule of rates.
• Assess contractor estimates.
• Negotiate cash settlements for repairs with policyholders.
• Manage panel contractors, control repair schedules and costs.
• Settle claims under delegated authority.
• Maintain a high level of personal competence.
• Adhere to Company systems and procedures.
• Update the claim information relevant to claims IT system.
• Actively promote the principle of Treating Customer Fairly.
• Respond to requests and tasks set by the Senior members of the team.
• Undertake any other tasks that are reasonably assigned from time to time.

• Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor.
• Demonstrate great communication and organisation skills.
• Ability to demonstrate a high standard of customer service.
• Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent).
• Ability to thrive in a fast-paced target driven environment.
• Positive attitude and be a flexible, adaptive, self-motivated team player.
• Attention to detail and ability to assess and resolve problems and find solutions.
• Some knowledge and understanding of Subsidence in relation to insurance claims.
• Some knowledge or experience of managing technical building claims.
• Some knowledge and understanding of Claims Handling.
• Excellent telephone skills.
• Experience and understanding of Customer Service.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan