Customer Support à United States

Full-Time | Permanent
Home-Based with Regular UK and European Travel
(Unable to offer sponsorship or accept applications from candidates on Graduate Visas)

We are working on behalf of a leading chemicals distributor to recruit a Technical Development Manager to support growth within the Personal Care sector.

This is an exciting opportunity for someone who is passionate about formulation science and enjoys working directly with customers to shape product innovation.

• Initiate and manage technical projects with personal care customers.
• Provide technical guidance to R&D departments throughout the development cycle.
• Deliver internal and external presentations showcasing raw materials and formulation expertise.
• Work collaboratively with account managers and suppliers on joint customer visits.
• Support formulation development activities in the company's application lab.
• Advise customers on formulation challenges and manufacturing issues.
• Maintain KPIs, visit schedules and an up-to-date opportunity pipeline.
• Build strong and trusted relationships with customers, suppliers and internal stakeholders.

• Degree in a Life Science field
• Experience in personal care formulation and the chemical industry
• Strong communication and presentation skills
• Excellent organisation and time management
• Strategic thinking with strong customer focus
• Proficiency in Microsoft Office
• Full, clean UK driving licence

• Commercial awareness
• People‑management experience
• Knowledge of manufacturing processes

• Generous holiday allowance with buy/sell scheme
• Flexible hours
• Hybrid working
• Professional development through external training and internal programmes
• Mental health support including free therapy/counselling
• Physical wellbeing initiatives and team challenges

Our client is a well‑established chemicals distributor operating across the UK and Europe. They supply the essential raw materials that go into everyday products such as cosmetics, pharmaceuticals, beauty items and cleaning solutions.

With strong technical expertise, a friendly culture and a commitment to innovation, they work closely with customers to support the next generation of consumer product development. As part of a wider group, they promote creativity, collaboration and inclusion throughout the organisation.

Please apply with an up‑to‑date CV that displays your suitability for the role.

By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only.