DEPUTY STORE MANAGER HARRODS

Bulgari; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury retail brand in London is seeking a Senior Client Advisor to lead the sales team and ensure exceptional customer satisfaction. You will support the Store Manager in achieving sales objectives and coaching the sales team. Ideal candidates have experience in luxury retail and strong leadership abilities. The position offers a dynamic retail environment in one of the world's most prestigious brands.

Qualifications

• Experience in retail management or a similar role is desirable.
• Strong leadership and communication skills.
• Ability to work under pressure and adapt to challenges.

Responsibilities

• Assume the role of Store Manager when needed.
• Lead sales team and meet sales targets.
• Support in-store training and CRM initiatives.

Skills

Knowledge of Luxury Business

Selling skills

CRM techniques and tools

Store procedures and process

Job description

Position

Act as a Senior Client Advisor towards customers and the Sales team ensuring closure and customer satisfaction. Support the Store Manager in the achievement of the sales objectives by performing regular coaching of the sales team to deliver exceptional service customers.

Job responsibilities

• Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
• Lead sales team by examples on the floor.
• Reach sales targets and manage the boutique in order to achieve sales objectives and KPI’s.
• Support Store Manager to propose and implement action plans to improve results.
• Support with the Boutique’s Weekly trade report.
• In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
• Supervise After Sales Service request providing excellent service.
• Organize and implement store rotations, shifts and holidays.
• Support the Store Manager regarding in-store training and team briefing.
• Support Store Manager and team in CRM / develop loyal customers.

Additional Responsibilities

• Support Store Manager with induction of new joiners.
• Support Store Manager in opening and closure procedures.
• Support Store Manager in upholding uniform and grooming standards.
• Support store administrative where needed and necessary.

Technical Skills

• Knowledge of Luxury Business
• Selling skills
• CRM techniques and tools
• Store procedures and process