Customer Success Manager – 1687349

Rekall Consulting; London; On-site; GBP 125,000 - 150,000; Full time

Job description

Customer Success Manager

Reference code: 1687349

Location: USA

Salary: N/A

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About

Are you a highly motivated and relationship-driven individual seeking to make a significant impact in the software solutions industry? We are looking for a Customer Success Manager to join our dynamic team at the forefront of reshaping how organizations harness the power of cutting-edge technology.

Will Bourne

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Job Description

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Key Responsibilities

• Deep Product Understanding: Develop an in-depth understanding of our innovative products and services to provide expert guidance to our valued customers.
• Account Management: Act as the primary point of contact for customers, managing their accounts on both technical and business levels.
• Customer Support: Provide exceptional customer support by resolving issues and managing escalations when necessary.
• Product Onboarding: Assist new customers with end-to-end product onboarding, ensuring a seamless integration process.
• Success Planning: Develop and implement success plans to enhance adoption rates and overall customer satisfaction.
• Feature Utilization: Handle release notes and guide customers in utilizing new features effectively.
• Upsell Opportunities: Identify and lead upsell opportunities, contributing to both customer and company growth.
• Collaboration: Demonstrate strong collaboration and teamwork skills by working closely with sales, marketing, and product teams to ensure customer needs are met.

Qualifications:

• Bonus Points: Experience selling to large enterprises, working on application/api/access cybersecurity solutions, or previous roles in devtool companies securing access.
• Additional Qualifications: A passionate self-starter with adaptability to a fast-changing environment, excellent interpersonal and communication skills, and an understanding of developer-focused products.
• Experience: Minimum of two years as a Customer Success Manager, five years as a Product Manager, or three years as a hands-on Software Engineer.