Strategic IT Service Operations Lead

Guy's and St Thomas' NHS Foundation Trust; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

A leading NHS Foundation Trust seeks a Head of Service Operations to enhance their IT service management. This senior leadership role involves overseeing the delivery of high-quality IT services across a complex healthcare environment. The successful candidate will possess extensive management experience, strong leadership skills, and a deep understanding of ITIL best practices. With a mandate for service innovation and operational excellence, this role is essential for shaping the future of technology in healthcare.

Benefits

Flexible working

Professional development opportunities

Supportive team environment

Qualifications

• Extensive senior management experience in IT service operations.
• Commitment to continuous professional development and Trust values.
• Experience managing large teams and complex projects.

Responsibilities

• Lead operational performance of key service management functions.
• Manage relationships with internal and external stakeholders.
• Ensure high-quality delivery against SLAs and KPIs.

Skills

IT service operations management

Leadership and influencing

Analytical skills

Problem-solving abilities

Team management

Budget management

Education

PhD or equivalent

Management/leadership development programme

ITIL4 certification

Job description

A leading NHS Foundation Trust seeks a Head of Service Operations to enhance their IT service management. This senior leadership role involves overseeing the delivery of high-quality IT services across a complex healthcare environment. The successful candidate will possess extensive management experience, strong leadership skills, and a deep understanding of ITIL best practices. With a mandate for service innovation and operational excellence, this role is essential for shaping the future of technology in healthcare.