Customer Service Adviser jobs in Portugal

Job ID: 8576

Location: Midlands or Northwest England, UK (remote)

Reports to: Head of Sales

Contract type: Permanent

As an eCommerce National Account Manager, you will be responsible for managing and developing a set of accounts, incl Argos. Your focus will be on customer retention and penetration, maintaining strong stakeholder relationships, and identifying opportunities to grow the business.

You will be part of a sales team of six, delivering against financial goals and KPIs while championing brands from the Writing category (e.g., Parker, Sharpie) and the Food and Beverage category (e.g., Sistema, Contigo).

We will help you achieve your goals and develop by providing regular feedback and access to online training courses.

• Oversee financial targets, including P&L for accounts, and drive growth by boosting profitable sales and forecasting business metrics,
• Cultivate customer relationships to spot new growth opportunities and manage ongoing product categories,
• Create and execute Joint Business Plans, regularly reviewed to meet all account goals and involve key partners,
• Foster existing client partnerships in alignment with company’s business aims,
• Create and manage rolling promotional plans over a 12- to 24-month period, keeping account goals at the forefront,
• Seek out and expand new business avenues that align with company’s strategic objectives,
• Launch new products effectively to enhance brand visibility online,
• Negotiate with a diverse client base to expand business in line with Newell’s overarching goals,
• Work collaboratively with senior management and various teams to manage product ranges and advocate for your accounts throughout the planning cycle.

• University degree in business or a related field,
• Proven experience in full-cycle account management in eCommerce, including demonstrable success in growing accounts and delivering results in a FMCG or Consumer Packaged Goods sector,
• Knowledge of eCommerce product flow and web store performance optimization,
• Good command of MS Excel, Word, Outlook, Powerpoint and CRM,
• Willing to travel to meet customers, and for internal meetings, on a regular basis within UK and Ireland,
• Fluent in English (written & spoken).

• Driven to thrive in a complex, fast-paced environment,
• Strategic thinker, with a ‘winning’ mindset,
• Solutions-focused, with the ability to challenge constructively and share visions for success,
• Skilled in building cross-functional and cross-channel business relationships.

Newell Brands has a strong footprint in the EMEA region, with several thousand employees spread over many corporate offices and manufacturing facilities. You might recognise some of our iconic brands, like Parker, Sistema, Spontex, Crockpot, NUK, Coleman, and Yankee Candle, to name a few.

• Remote working system, company car, laptop, mobile,
• Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
• Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
• Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
• Employee Referral Program – an opportunity to get a bonus
• Global Employee Assistance Program – confidential support for you and your family, complementing our commitment to your well‑being at work and beyond
• Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work
• Access to Employee Resource Groups that foster an inclusive culture
• Core Values: Integrity, Teamwork, Passion for Winning, Ownership, Leadership

If so, please click on “Apply Now” on this site and upload your CV.

If your application is shortlisted, our recruiter will invite you for an initial phone interview.

By submitting your CV you acknowledge having read Newell Brands’ Privacy Statement for Job Applicants available at https://privacy.newellbrands.com/job-applicant. If you wish to be considered also for other suitable positions with the company, please explicitly indicate so on your CV/motivation letter.