Customer Experience jobs in France

Service Engineer - Fire & Security Systems (Fire alarm CCTV Access Control Intruder)

Location : Leeds

Salary : Competitive base salary uncapped Engineer commission scheme

Join Trinity and make a real difference in this key role you’ll keep our clients Fire and Security systems performing at their best safeguarding people property and businesses when it matters most.

• Regional work daily work in your local region.
• Uncapped earnings through Trinitys Engineer Commission and Enhanced Overtime Schemes.
• Industry leading training on systems such as Gent Notifier Protec and Baldwin Boxall.

As a Service Engineer at Trinity you will be completing scheduled servicing in a timely and efficient manner adhering to Trinitys high-quality standards. You will be working as part of a skilled team of Service Engineers and will be supported by our wider support departments to provide high quality service and customer experience.

• Effectively communicate with customers to ensure a good understanding of system and site status.
• Liaise with service administrators and other internal stakeholders to ensure our service commitments are met.
• Work to a planned service and maintenance schedule emergency call out requirements. Issue remedial repairs and minor additions to existing installations in line with service administration guidance.

Fire - Gent Notifier Advanced Protec & other open protocol / conventional systems

CCTV - HikVision Avigilon Dahua

Intruder - Galaxy Texecom

Access Control - Paxton Honeywell Gallagher

• Experience in servicing and maintaining fire security & CCTV systems to relevant British Standards.
• Ability to identify all types of cable associated with fire detection and security systems and to correctly and terminate the cable ends in accordance with manufacturers instructions.
• A logical approach to system fault diagnosis and rectification.
• To always provide outstanding customer service.
• Excellent verbal and written communication.

• Understand the basic building services to test cause and effect of fire alarm interfaces.
• A comprehensive understanding of the causes and cures of fire intruder CCTV and access control problems including an ability to recommend changes to practices and processes that may cause false alarms as well as recommending changes to the systems.
• Basic Electrical Safety training (ECA).

At Trinity Fire & Security we believe in rewarding our employees for their work and commitment. Our remuneration package includes a competitive basic salary and the opportunity to earn more through our uncapped commission scheme which rewards you for your talent as well as paid overtime and travel time.

We are also committed to providing the training required to support and develop all our employees. As you grow with Trinity you will be provided the opportunity to undertake industry leading training programmes to allow to excel in your position and progress in the direction you want to take your career.

The total package would include :

• Holiday - 23 days which increases with service plus bank holidays
• Bonus scheme - Uncapped earning potential
• Employee Discount Programme - Discounts and cashback across over 800 national retailers
• Pension scheme - Via Royal London
• Company vehicle - With fuel card
• Paid overtime at enhanced rates alongside travel time (minus 30 minutes each way)
• Employee referral scheme earn up to 2000 for each employee you bring into Trinity
• Life Assurance
• Employee Welfare assistance programme

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.