Customer Care Representative jobs in United States

Job Posting Title Account Manager Date Friday, December 12, 2025 City Bradford Country United Kingdom Working time Part-time Closing Date 05-Jan-2026

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

To identify, and develop strategic relationships with regional / key employer partners and organisations, and establish and grow a pipeline of sustainable employment opportunities within the region. Focussing on growth employment sectors to identify new opportunities, and ensure we understand, and can adapt to changing market demands. Working in a collaborative manner with both external partners and internal colleagues to minimise duplication of effort, and ensure personal, team and business targets / objectives are met.

Part Time - 22.5 hours per week

Salary range :

Non London - £17,400 to £20,000

• Development and ownership of regional sector plans, linked to the national employer engagement strategy
• Source and share market insight / feedback from key employ partners / organisations to develop our plans and to support LMI and the analyst role
• Identification, engagement and management of key employer relationships within a sector(s), and region to become the ‘recruitment partner of choice’
• Development and management of employment opportunity pipeline including ring fenced / guaranteed vacancies, work experience placements, job fairs etc.
• Coordination of recruitment activity to ensure employer needs are met
• Expert advice, guidance and support e.g workforce planning, training needs analysis
• Co‑designing employment routeways to address current / future recruitment needs
• Facilitate and encourage employer support as part of the prescribed customer journey e.g sector insight sessions, assessment centres
• Supporting the Head of Employer engagement, and Dir. Of Employer engagement with key account management of Strategic / National partners
• Working with the ‘Strategic Engagement Manager’ to engage and support the regional partner organisations, which are identified through the strategic plan(s) (e.g LA’s, LEP’s, CPN partners etc) with account management, specific relationship ownership and subsequent development of programmes, inc secondments where applicable
• Support the development of best practice and the most efficient ways of working
• Source and share market insight / feedback from employer partners / agencies to support the LMI analyst role
• Acting as an ‘ambassador’ for customers who require extra support, to identify and agree workplace adjustments e.g working interviews, job carving etc.
• Work closely with internal colleagues (e.g Business Managers, Employment Advisors, and Resource Specialists) to ensure customers meet the expectations of employers, and are fully prepared for the transition into work
• Understanding of site caseload job requirements and ensure that both employment, and candidate pipelines are aligned including detailed forecasting of future opportunities
• Share Market knowledge, and intelligence to help identify, and address potential barriers to work e.g skills gaps, and training
• Support internal teams to better prepare customers through a shared understanding of job specifications, and requirements

• Experience of Recruitment and Account Management / Business Development
• Significant experience of achieving and exceeding targets
• Extensive experience of building rapport / relationships with Employers
• Strong understanding of labour markets and recruitment trends
• Ability to produce labour market analytics and predict opportunities
• To be Pro‑active and Re‑active in response to large scale opportunities
• Customer focused with a strong commitment to customer care
• Significant experience of delivering successful plans to agreed timescales
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
• Demonstrable influencing skills that promote commitment and action
• Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues
• Strong team player with a positive and flexible approach to both work and colleagues
• Previous experience in employability, or a related Service industry is desirable
• Ability to travel independently within an agreed geography