Customer Care Representative jobs in Frankreich

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International Institute for Active Ageing

northampton, United Kingdom

Other

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04.06.2025

19.07.2025

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WE’RE SERIOUSLY INTO HEALTHY SKIN.

AND SO ARE OUR BRANDS.

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to support and enhance the journey to 100% skin health.

About this role

We are seeking an enthusiastic and inspirational Business Account Manager in our thriving counter at Harvey Nichols.

You will be responsible for the overall growth of the account and growing brand awareness via both internal and external activity. The successful candidate will demonstrate fantastic customer service skills, have previous experience in leading a team and managing a growing business.

Leading by example is the key to success in this role, you will thrive in a target driven environment and relish the chance to support and guide others to achieve their set goals and KPI’S.

This role will involve field management support, supporting and mentoring counter managers and teams across multiple locations reporting directly to the Head of Retail.

Key Responsibilities

• You will have overall responsibility for the success of the counter ensuring both the team and the account meet their sales targets
• You will supporting the head of retail by working closely with other counter managers to help train, coach and develop additional teams.
• Lead and develop a team of two dedicated Counter Specialists
• Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events
• Hold team meetings, performance reviews & training sessions
• Conduct in-depth skin consultations using the latest skin imaging technology

Desired Skills and Experience

• Previous retail experience ideally in a high-end environment
• Previous management / assistant management experience is a must
• A background in skincare / cosmetics sales
• A passion for beauty and results driven skincare
• Proactive approach to sales
• Growth mindset with a passion to develop and mentor others in the field.

What’s in it for you?

• 25 days’ annual leave, rising the longer you stay with us
• An additional three gifted days
• A monthly allowance to spend on our products, plus additional discount
• Free annual eye test at Vision Express
• Cycle to Work scheme
• Recommend a friend scheme: we reward you for bringing people into our business
• Excellent opportunities to grow and move within the company

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation