Customer Service Consultant

TSB Bank; England; On-site; GBP 24,000 - 27,000; Full time

Job summary

A prominent bank is seeking a Customer Service Consultant in High Wycombe to assist customers with their banking needs. The role includes providing exceptional customer service, educating clients on banking channels, and assisting with inquiries. The consultant must be a strong team player, understand customers' needs, and embrace digital banking solutions. The position offers a competitive salary of £26,160 and an excellent benefits package including holidays and healthcare.

Benefits

Base salary of £24,000

Additional cash allowance of £2,160

Variable Pay Award based on performance

Company pension with up to 13% contribution

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to provide exceptional customer service in various formats.
• Flair for understanding customers and supporting their goals.
• Strong team collaboration for customer satisfaction.

Responsibilities

• Help customers use different banking channels.
• Respond to customer inquiries and address their needs.
• Educate customers about products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving

Team player

Digital proficiency

Job description

TSB Bank Plc

Customer Service Consultant

Contract Type: 12 Month Fixed Term Contract. Function: Branch Banking. Location: High Wycombe. Hours: Full Time, 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basis. Salary: £26,160 (£24,000 base plus cash allowance of £2,160) and excellent benefits.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face‑to‑face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

• Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
• Have a flair for understanding what customers need and the best way to support them with their current and future goals.
• Ability to help answer questions and sort out problems.
• Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
• Embrace Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self‑serve using their own device or branch tablets with our online banking and mobile App.

Location

Candidates must be able to commute to other branch locations, typically a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.

What we offer in return

• Base salary of £24,000 from day one, plus an excellent benefits package.
• Extra 9% of your salary (£2,160) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.).
• Variable Pay Award (5%/£1,200 on target) based on company performance.
• Fantastic company pension – TSB contributing up to 13%.
• 25 days holidays (plus bank holidays).
• Private Healthcare.

If this sounds right up your street, come and join our team. We make things happen!