Customer Care Assistant jobs in United States

• Managing and growing a portfolio of DIY and mass merchant accounts,
• Driving new business development within the builders’ merchant channel,
• Combining account stewardship with an entrepreneurial approach to secure new listings, expand distribution, and unlock incremental growth.

New Business Development (c.30%)

• Identify, approach, and secure new customer opportunities in the builders’ merchant channel (regional and national).
• Develop tailored propositions for trade-focused retailers.
• Open new accounts, negotiate listings, and establish profitable terms.
• Build a sustainable pipeline of prospects to expand market reach.

Account Management (c.70%)

• Manage a defined portfolio of DIY and mass merchant customers, delivering annual sales and profit targets.
• Develop and execute joint business plans in line with customer and company objectives.
• Negotiate promotions, listings, and trading terms within commercial guidelines.
• Maintain strong, professional relationships with buyer and trading teams, acting as first point of contact.

• Manage promotional spend, rebates, and investments to ensure profitability.
• Track account performance vs. budget and provide accurate monthly forecasts.
• Ensure service levels, availability, and supply chain compliance.

• Analyse sales, market, and competitor data to identify growth opportunities.
• Share insights with internal stakeholders to shape channel strategies and NPD launches.
• Collaborate cross-functionally with marketing, supply chain, finance, and customer service teams.

• Commercial sales experience (Area Sales, Territory Manager, Junior NAM, or KAM).
• Exposure to DIY, mass merchant, or trade/merchant retailers.
• Strong commercial acumen with understanding of margins, terms, and profitability.
• Proven ability to build relationships and influence decision-makers.
• Ambitious, resilient, and motivated by new business wins.

• Previous responsibility for P&L elements or promotional budgets.
• Experience of presenting to senior customer contacts.
• Knowledge of the UK DIY, garden, or trade channel landscape.

• Hunter mindset – proactive in identifying and winning new business.
• Commercial acumen – confident in pricing, terms, and profitability management.
• Negotiation – skilled at balancing customer demands with company objectives.
• Organisation & planning – able to manage multiple accounts and priorities.
• Influencing skills – effective at securing internal and external buy-in.
• Growth mindset – eager to learn and progress to senior NAM level.

At Husqvarna Group, we’re committed to supporting our people with a benefits package that reflects our values and dedication to excellence. When you join us, you’ll gain access to a wide range of rewards designed to help you thrive — both at work and beyond.

• Competitive Salary– Rewarding your skills, experience, and contributions.
• Performance-Based Incentives– Recognising and celebrating your achievements.
• Life Assurance– Coverage of up to 6x your annual salary.
• My Husqvarna Benefits Platform– Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
• Cycle to Work Scheme– Save on bikes and accessories while promoting a healthy, eco-friendly commute.
• Enhanced Family-Friendly Leave – Supporting you through life’s important moments
• Comprehensive Health & Wellbeing Support– Including medical, dental, and mental health services.
• Recognised for Excellence– Proud recipients of theBetter Health at Work Award – Maintaining ExcellenceandInvestors in People – Silver Certification.
• Generous Holiday & Leave Policies– 25 days holiday plus bank holidays.
• Pension & Retirement Plans– Company Matched up to 8%. Helping you plan confidently for the future.
• Learning & Development Opportunities– Access to training, mentorship, and career growth programs.
• Flexible Working Arrangements– Supporting hybrid work and flexible hours where possible.
• Global Career Pathways– Opportunities to grow within a truly international organisation.

Last date to apply: 02 October 2025