Complaints jobs in United Kingdom

This position is fixed term until 30 April 2026

We are seeking a Housing Services Co-ordinator to support the Tenancy Managers in delivering a high-quality, customer-focused service. The role involves providing effective and timely responses to enquiries and complaints.

1. Respond promptly to enquiries, including complaints, MP and councillor enquiries, Subject Access Requests, and Freedom of Information requests.
2. Manage a team of Housing Services Advisors, supporting Housing Services Officers with resource planning and administration.
3. Act on behalf of the Operations Manager - Housing Services and deputise when necessary.
4. Oversee daily operations of the housing reception in Smethwick.

• At least 2 years of experience in delivering tenancy-related services.
• Experience handling complaints and enquiries effectively.
• Experience working with internal and external stakeholders.
• Ability to work independently with minimal guidance.
• Experience briefing or providing information to elected members.

Excellent communication skills, the ability to handle complex issues, and a thorough understanding of housing management functions are essential. The candidate must be capable of working in a demanding environment.

Minimum Level 2 Numeracy and Literacy qualifications or equivalent (evidence required).

Hours: 37 hours per week

Closing date: 30 May 2025

Interview date: 17 June 2025 (subject to change)

For more details, refer to the Job Description and Personnel Specification. For informal discussions, contact Teresa Warren-Donley at teresa_warrendonley@sandwell.gov.uk.

Applications should be submitted promptly to be considered before the closing date. Use the supporting documents provided when completing your application.

If assistance is needed due to a disability or technical issues, contact the Resourcing Team at 0121 569 3300 or hr_resourcing@sandwell.gov.uk.

For more information about working at Sandwell Council and the recruitment process, visit https://www.sandwell.gov.uk/counciljobs.

Click here to learn about our One Team Framework: Values and Behaviours.

To apply, download the application form and send it to: Hrresourcing_applications@sandwell.gov.uk.

More information can be found at https://www.sandwell.gov.uk/WeAreSandwell/council/story.

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