Stage 2 Complaints Officer – Public Sector (Hybrid)
Neway International Ltd
Camden Town
Hybrid
GBP 60.000 - 80.000
Teilzeit
Heute
Sei unter den ersten Bewerbenden
Zusammenfassung
A reputable consulting firm is seeking a Complaints Officer to join Camden Council. This role entails delivering a citizen-focused complaints handling service, ensuring compliance with legislation, and fostering effective communication. Candidates must have a minimum of 3 years’ experience, strong understanding of complaints legislation, and excellent analytical skills. The position offers a mix of remote and office work under an agile framework. Ideal for someone passionate about service improvement and citizen engagement.
Qualifikationen
Eligible to work in the UK.
Minimum of 3 years’ references/work history required.
Strong understanding of Data Protection Act 2018 and GDPR.
Aufgaben
Handle complaints in line with legislation and Ombudsman requirements.
Act as an objective investigator for Stage 2 complaints.
Deliver training and guidance to staff on complaints processes.
Kenntnisse
Knowledge of UK statutory and non-statutory complaints legislation
Excellent communication skills
Skilled in investigation and analysis
Ability to train and advise colleagues
Jobbeschreibung
A reputable consulting firm is seeking a Complaints Officer to join Camden Council. This role entails delivering a citizen-focused complaints handling service, ensuring compliance with legislation, and fostering effective communication. Candidates must have a minimum of 3 years’ experience, strong understanding of complaints legislation, and excellent analytical skills. The position offers a mix of remote and office work under an agile framework. Ideal for someone passionate about service improvement and citizen engagement.
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