Claims & Complaints Administrator

Adecco; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading organisation in the energy sector is seeking a Claims & Complaints Administrator. The role involves providing essential administrative support, processing customer payments, and maintaining email communications. Ideal candidates will have Microsoft Office experience and strong organisational skills. Join a vibrant team dedicated to exceptional service in a fast-paced environment.

Qualifications

• Solid understanding of business processes and statutory requirements.
• Experience in various IT systems and quick adaptability to new technologies.
• Ability to work independently and as part of a team.

Responsibilities

• Process customer payments accurately and efficiently.
• Monitor Claims & Complaints email inboxes.
• Produce daily reports using Excel.

Skills

Microsoft Office experience

Excellent organisational skills

Communication skills

Customer service focus

Attention to detail

Job description

Join Our Team as a Claims & Complaints Administrator!

Are you an organised and enthusiastic individual with a knack for administrative tasks? We are looking for a Claims & Complaints Administrator to join our vibrant Claims and Complaints team. This role is perfect for someone who thrives in a fast-paced environment and enjoys supporting a team dedicated to delivering exceptional service.

About Us

We are a leading organisation in the energy distribution industry, powering homes and businesses across the Midlands, Southwest of England, and South Wales. With a commitment to building an inclusive workplace, we celebrate the diversity of our colleagues and communities. Join us in our mission to create a clean, fair, and affordable energy future.

Summary

• Start date: October 2025
• Duration: 6 months with potential to be extended
• Location: Huthwaite NG17
• Pay Rate: 17.50 per hour
• Hours: 37 hours per week - Monday to Friday 8am - 4pm

What You\'ll Do

As a Team Admin Assistant, you will be accountable to the Team Leader and play a crucial role in providing administrative support. Your main responsibilities will include:

• Processing customer payments accurately and efficiently
• Conducting mail merges, printing, and posting customer letters
• Monitoring the Claims & Complaints email inboxes
• Allocating new enquiries to our Claims & Complaints Specialists
• Producing daily reports-Excel experience is essential!
• Following up on outstanding Claims and Complaints
• Raising Purchase Orders (POs) as requested
• Preparing, organising, and distributing internal and external post
• General filing and archiving of files
• Scanning and filing documents with attention to detail
• Booking meeting rooms and managing general admin duties to assist

What We\'re Looking For

The ideal candidate will possess:

• Microsoft Office experience is essential
• A solid understanding of business processes and statutory requirements
• A positive attitude and enthusiasm for teamwork, while also being capable of independent work
• Excellent organisational and communication skills, with a focus on customer service
• Proficiency in various IT systems and a willingness to adapt to new technologies quickly

If you\'re ready to take on this exciting challenge and help us deliver exceptional service to our customers, we want to hear from you! Apply today and become a vital part of our team. Your enthusiasm and skills could make all the difference!

As part of the application process you will receive a link via Text Message to progress your application.

If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)