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Post-Completion Care Lead | Defects & Service (Hybrid)
Job summary
A housing association in the UK is seeking a Customer Care Manager to lead their post-completion aftercare service. The role involves managing a team, ensuring defects are addressed, and developing service strategies. Ideal candidates will have strong leadership skills, customer care experience, and technical knowledge of housebuilding. This is a permanent, full-time role with hybrid working options available.
Qualifications
- Experience as a leader with customer care experience, ideally within a housing association development environment.
- Strong technical knowledge of housebuilding and experience working with external contractors.
- Excellent leadership and communication skills.
Responsibilities
- Lead and manage the post-completion aftercare service.
- Ensure defects are handled efficiently.
- Manage complaints at stage 1 and 2, escalating when necessary.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.