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Customer Care Coordinator/Manager – Residential Developer – Surrey
Job summary
A leading residential developer in Surrey is seeking an experienced Customer Care Coordinator/Manager to lead a small team and provide exceptional service from initial purchase to handover. The ideal candidate will have experience in the high-end residential industry and a strong background in customer care management. This role offers a competitive salary and the chance to work with a supportive team on high-profile projects.
Qualifications
- Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
- Ability to lead and manage a customer care team.
- Exceptional communication skills required.
Responsibilities
- Manage a small team focused on customer care.
- Handle client interactions from purchase to handover.
- Liaise with build teams to ensure property inspections.
Skills
Salary: £40k-£45k plus package
Location: Surrey
Region: Surrey
My client, a top residential developer located in Surrey, is seeking an experienced Customer Care Coordinator/Manager. The company has a great reputation in the industry and a world-class team, with plenty of support to grow and expand.
The company has a number of high-profile projects in the region and more in the pipeline, with strong financial backing and a growing reputation due to recent successes.
The company is looking to expand its Customer Care Team with an experienced Customer Care Coordinator/Manager who has overseen multiple high-end new home residential developments.
- The role is head office based and involves managing a small team.
- Responsibilities include dealing with clients from the initial purchase stage to completion and handover.
- Liaising with the build team to ensure properties are fully inspected and addressing any snagging issues.
- Providing support to clients after the handover stage and addressing any queries.
- Leading a small team to maintain high-quality customer service.
- Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
- Leadership and excellent communication skills.
- Ability to provide exceptional customer service.
- Experience managing a customer care team.
- Experience dealing with clients face-to-face from initial purchase to handover.
- Experience working on multiple developments.
If you are interested in this position, please apply with an updated CV.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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