Senior Customer Care Executive (UK)

InTalent Asia; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Customer Care Executive to manage customer service activities for the UK health sector. You will oversee operations, resolve inquiries, and lead a team to ensure high satisfaction levels. The ideal candidate has strong leadership and problem-solving skills and a background in customer service management within healthcare. Experience with CRM systems is a plus.

Qualifications

• 1-2 years experience in customer service management.
• Proven experience in customer satisfaction and support.
• Knowledge of CRM systems and service best practices.

Responsibilities

• Manage and oversee customer service operations for UK healthcare clients.
• Handle and resolve customer inquiries and issues promptly.
• Lead and mentor the customer service team.

Skills

Customer satisfaction management

Interpersonal skills

Leadership

Problem-solving

Communication skills

Education

Bachelor's degree in Business Administration

Job description

About the job Senior Customer Care Executive (UK)

WE ARE HIRING: Senior Customer Care Executive (UK)

Role Description:

The Senior Customer Service Executive will manage customer service activities for the UK health sector, ensuring high levels of customer satisfaction and support. Responsibilities include handling customer inquiries, resolving issues, managing customer service teams, and improving service processes. The role requires strong interpersonal, leadership, and problem-solving skills.

Key Responsibilities:

• Manage and oversee customer service operations for UK healthcare clients.
• Handle and resolve customer inquiries and issues promptly.
• Lead and mentor the customer service team to ensure high-quality service delivery.
• Monitor customer satisfaction and implement improvements where needed.
• Collaborate with internal teams to streamline service processes.
• Maintain and update CRM systems with accurate customer information.
• Ensure compliance with customer service best practices.

Qualifications & Experience:

• Bachelor's degree in Business Administration or related field.
• Minimum of 1-2 years experience in customer service management, preferably in the UK healthcare sector.
• Strong interpersonal and relationship management skills.
• Proven experience in customer satisfaction and support.
• Knowledge of CRM systems and service best practices.
• Excellent written and verbal communication skills.
• Strong leadership skills and ability to work effectively in a team.
• Must be willing to work on UK shift hours.

We are an equal opportunities employer and welcome applications from all qualified candidates.