ServiceNow Implementation Specialist

Capgemini; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing programme

Mental health champions

Wellbeing apps Thrive and Peppy

Job summary

Capgemini, a leading global technology firm, seeks a ServiceNow Platform Implementation Solution Specialist in the UK to design, customize and integrate customer, employee and technology experience workflows. You will build modern interfaces, dashboards, and seamless cross-system processes using UI Builder, Service Portal, Glide API and IntegrationHub.

You will collaborate with cross-functional teams to optimize onboarding, daily productivity and talent development, while integrating with

Qualifications

• Proven experience with the ServiceNow platform focusing on CX, TX, and EX workflows.
• Strong understanding of customer journey optimization across marketing, sales, and commerce.
• Proficiency in JavaScript, HTML, CSS and ServiceNow tools.

Responsibilities

• Design and develop ServiceNow workflow applications for CX, TX, and EX domains.
• Configure Next Experience UI, UI Builder and Service Portal for tailored dashboards.
• Integrate ServiceNow with external systems via REST/SOAP APIs and IntegrationHub.
• Manage data migration and ensure data integrity across modules.

Skills

ServiceNow expertise

Customer journey insights

Employee lifecycle insights

JavaScript

HTML/CSS

Glide API

Flow Designer

IntegrationHub

REST/SOAP APIs

Communication

Problem solving

API integration

Tools

UI Builder

Service Portal

REST APIs

SOAP APIs

Job description

About the job you're consideringThe ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service DeliveryUser Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfacesConfigure and enhance the Next Experience UI for tailored and seamless interactionsUse UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirementsIntegration and Data ManagementIntegrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.Workflow data fabric and RaptorDBYour skills and experienceServiceNow Expertise: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.Customer and Employee Insights:Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.Technical Proficiency: Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub.Integration Skills: Expertise in integrating ServiceNow with external systems to create end-to-end workflows.Communication and Collaboration: Ability to translate technical concepts into business outcomes and work effectively with diverse teams.Problem-Solving: Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.Your security clearanceTo be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:Declare they have a disability, andMeet the minimum essential criteria for the role.Please opt in during the application process.Make it real – what does it mean for youFlexibility to work your wayYou will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.Your wellbeingYou’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.Impactful ExperiencesYou will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.Shape your pathYou will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.Capgemini. Make it real.Why you should consider CapgeminiGrowing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com