Youth Support Officer

BRC; Trowbridge; On-site; GBP 16,000 - 22,000; Full time

Job summary

BRC in Trowbridge is seeking a Youth Support Officer to work with young people aged 16-25 facing homelessness and housing challenges. The role is full-time on a two-week shift rota including sleep-ins, with a starting salary of £13.83 per hour plus holiday pay, and a path from temporary to permanent placement.

You will provide day-to-day guidance, housing support and practical life-skills coaching, building independence and resilience for residents while maintaining safeguarding and professional

Qualifications

• Experience in a support, youth work, housing or similar role.
• Experience carrying out assessments and creating support plans.
• Ability to manage a caseload and monitor progress.
• Understanding safeguarding, confidentiality and professional boundaries.
• Strong communication and trust-building with young people.
• Organised, adaptable and able to work independently or in a team.

Responsibilities

• Deliver one-to-one tailored support helping independence.
• Carry out initial assessments and develop support plans.
• Complete risk assessments and monitor changes in residents.
• Help access benefits, manage finances and budgeting.
• Provide guidance on education, employment and training.
• Encourage routines and engagement with the local community.
• Assist with move-on plans and independent accommodation.
• Monitor accommodation standards and report maintenance.
• Recognise safeguarding concerns and take action.
• Maintain case notes and documentation.
• Build relationships with external agencies for support.
• Create a welcoming, safe environment for residents.

Skills

Youth work

Caseload management

Communication skills

Safeguarding

Assessment writing

Risk assessments

Confidentiality

Independent working

Job description

Salary: £13.83 per hour + holiday pay (with an increase following successful completion of probation)

Hours: Full-time, working a two-week shift rota including 2 sleep-ins

Job Type: Temp to Perm

Location: Trowbridge

The Opportunity

An opportunity has arisen for a Youth Support Officer to join a supported accommodation service in Trowbridge, working with young people aged 16-25 who are facing homelessness, housing difficulties or the challenges of moving towards independent living.

This is a varied, hands-on role where you will help young people overcome barriers, develop essential life skills and work towards a more stable future. You will provide day-to-day guidance, housing support and encouragement, helping residents take greater responsibility for their lives and accommodation.

The service supports young people who may be dealing with difficult circumstances, including family breakdown, trauma, exploitation and substance misuse. You will play an important part in providing consistent support, identifying potential risks and helping each individual work towards their own goals.

What You'll Be Doing:

• Deliver tailored one-to-one support, helping young people work towards greater independence.
• Carry out initial assessments, develop support plans and regularly review individual progress.
• Complete risk assessments and identify any changes in residents' circumstances or support needs.
• Help young people access benefits, manage finances, maintain their accommodation and develop budgeting skills.
• Provide guidance around education, employment, training and other opportunities.
• Encourage positive routines, confidence-building and engagement with the local community.
• Assist residents with their move-on plans and preparation for independent accommodation.
• Monitor accommodation standards, complete property checks and report maintenance requirements.
• Recognise safeguarding concerns and take appropriate action when incidents arise.
• Maintain clear and up-to-date case notes, records and other relevant documentation.
• Build relationships with external agencies and professionals to ensure young people receive the right support.
• Contribute to a welcoming, safe and supportive environment for all residents.

What We're Looking For:

• Previous experience in a support, youth work, housing or similar role.
• Confidence working with vulnerable individuals and young people.
• Experience carrying out assessments, writing support plans and completing risk assessments.
• Ability to manage a caseload and monitor individual progress.
• A good understanding of safeguarding, confidentiality and professional boundaries.
• Strong communication skills and the ability to build trust with young people.
• Someone organised, adaptable and comfortable working independently or within a team.
• A genuine interest in helping young people overcome challenges and move towards independent living.

If you're passionate about supporting young people and have the experience to help them make positive changes, we'd love to hear from you.

For more information, contact Inca Reynolds on (phone number removed)