Advice & Support Officer (Temporary Accommodation Service)

Cameron Clarke Associates t/a talent-finder; London Borough of Croydon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Company pension

25 days' annual leave

Job summary

Cameron Clarke Associates t/a talent-finder in Croydon is recruiting an Advice & Support Officer for the Temporary Accommodation Service. The role is a full-time, 1-year fixed-term contract, paying £28,475 per annum.

You will work 37 hours per week to support young people aged 16-25 in temporary accommodation managed by Croydon Council. You will conduct visits and remote contacts (phone, video, email) to help clients build support networks, access employment, and secure long-term housing, while

Qualifications

• Working knowledge of safeguarding policies and procedures.
• Ability to recognise signs of crisis and respond appropriately.
• Ability to maintain accurate and detailed records.
• Proactive, adaptable and can-do approach to developing a new service.
• Commitment to equality, diversity and inclusion.
• Ability to build positive relationships with service users.

Responsibilities

• Support young people to build independence and improve circumstances.
• Conduct visits and provide remote support via telephone, video calls and email.
• Help access employment opportunities and move to long-term housing.
• Maintain accurate and detailed records of support provided.
• Recognise safeguarding concerns and respond appropriately.
• Work with a community-based team to prevent youth homelessness.

Skills

Safeguarding awareness

Crisis response

Record keeping

Relationship building

Reliability

UK work rights

DBS knowledge

Job description

Advice & Support Officer (Temporary Accommodation Service) | Croydon | Full Time | £28,475 per annum

Working hours: 37 hours per week

Contract: 1-year fixed-term contract

Our client is a charity and not-for-profit organisation dedicated to transforming the lives of homeless young people and vulnerable adults. Established in 1981, they provide safe homes and opportunities to help individuals lead independent, fulfilled lives.

The Role

They are seeking a motivated Advice & Support Officer to support young people aged 16-25 living in temporary accommodation arranged by Croydon Council outside the borough.

You will help young people build support networks, access employment opportunities and move from temporary accommodation into secure, long-term homes. Support will be delivered through a combination of visits and remote contact, including telephone calls, video calls and emails.

Key Responsibilities

• Support young people living in temporary accommodation to build independence and improve their circumstances
• Conduct visits and provide remote support via telephone, video calls and email
• Help young people build support networks and maintain connections with friends and family in Croydon
• Connect young people with community organisations, faith groups and local forums
• Work alongside the Employment Service to help young people access employment opportunities
• Support young people to secure long-term accommodation and move on from temporary housing
• Maintain accurate and detailed records of support provided
• Recognise safeguarding concerns and signs of crisis or risk, responding appropriately
• Trial new approaches to help develop and improve the service
• Work as part of a community-based team delivering services focused on preventing youth homelessness

Requirements

Essential

• Working knowledge of safeguarding policies and procedures
• Ability to recognise signs of crisis and risk and respond appropriately
• Ability to maintain accurate and detailed records
• A proactive, adaptable and can-do approach to developing a new service
• Commitment to equality, diversity and inclusion
• Ability to build positive relationships and respond respectfully to service users' needs
• Reliability and a good attendance record
• Right to work in the UK
• Satisfactory references and willingness to undergo an enhanced DBS check

Desirable

• Experience supporting young people or vulnerable adults
• Experience in housing support, homelessness prevention or temporary accommodation services
• Experience helping individuals access employment, community services or support networks

What's In It For You

• £28,475 per annum
• Company pension
• 25 days' annual leave plus bank holidays
• Professional development and training opportunities
• Access to an Employee Assistance Programme offering personal and employment support
• Occupational health and wellbeing support
• Travel costs reimbursed
• The opportunity to make a meaningful difference to young people's lives and help prevent homelessness

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