Support Officer - Young People

Central Recruitment Services Ltd; London Borough of Hackney; On-site; GBP 19,000 - 27,000; Full time

Job summary

Central Recruitment Services Ltd is recruiting a Support Officer to work in Hackney for a service aiding young people with complex needs. 37.5 hours weekly on a rota basis, including every other weekend. Shifts 07:30-15:30 and 12:30-20:30.

Temporary 2-3 months, wage £16.38 per hour (holiday pay £1.76 included in the figure). You will manage a caseload, deliver key working sessions, review plans, signpost to services, support budgeting and tenancy readiness, and work to promote independent living

Qualifications

• Experience working with young people and understanding barriers faced by vulnerable and diverse customer groups with complex needs.
• Experience delivering structured support and risk management.
• Competent administrative and IT skills to produce reports and communications.
• Knowledge of Psychological or Trauma-Informed approaches to support.
• Ability to plan, prioritise and organise tasks to achieve results.

Responsibilities

• Manage a caseload of five young people, delivering regular key working sessions and co-producing tailored support and move-on plans.
• Conduct regular reviews of support and risk plans, including incidents or significant changes in circumstances.
• Identify and promote employment, education and training opportunities, supporting access to them.
• Signpost customers to external services, including food banks and community resources.
• Develop skills and confidence to become tenancy-ready and move on successfully.
• Promote financial independence by budgeting and maximising income.
• Monitor healthcare needs and engage with healthcare professionals.
• Support customers to manage their own medication in line with procedures.
• Lead and facilitate group support initiatives.
• Facilitate referrals and assess prospective customers.
• Contribute to housing management, including income collection and tenancy-related support.
• Clean and prepare rooms and perform day-to-day admin duties.
• Build partnerships to access holistic support services.

Skills

Young people experience

Risk management

Admin & IT skills

Trauma-informed approach

Planning & prioritising

Rotas & weekends

Job description

Central Recruitment is working with one of the UK's largest not-for-profit housing associations. Their work includes providing people with a range of support and services to help them overcome barriers associated with age, homelessness, disability or health.

Our client is currently recruiting for a Support Officer to work in the Hackney area at a service that provides support to young people with complex needs.

• 37.5 hours per week
• Working across Monday - Sunday (rota basis, requirement to work every other weekend)
• Shifts: 07:30 - 15:30 and 12:30 - 20:30
• Temporary: approx. 2-3 months
• £16.38 per hour (£14.62 per hour, with £1.76 holiday pay)

This is a fantastic opportunity to make a key impact in the lives of vulnerable young people.

Key responsibilities:

• Manage a caseload of five young people, delivering regular key working sessions and co-producing tailored support and move-on plans
• Conduct regular reviews of support and risk plans, including following incidents or significant changes in customers' circumstances
• Identify and promote employment, education and training opportunities, supporting customers to overcome barriers to accessing them
• Signpost customers to appropriate external services, including food banks and community resources
• Support customers to develop the skills and confidence needed to become tenancy-ready and move on successfully
• Promote financial independence by supporting customers with budgeting and maximising their income
• Monitor and support customers' healthcare needs, ensuring appropriate engagement with healthcare professionals
• Empower customers to work towards managing their own medication in line with established procedures
• Lead and facilitate support initiatives, including group work activities
• Facilitate referrals into the service and assess prospective customers
• Contribute to housing management responsibilities, including income collection and tenancy-related support
• Clean and prepare rooms as required and complete day-to-day administrative and operational duties
• Build and maintain local partnerships to ensure customers can access a holistic range of support services

What we're looking for:

• Experience working with young people and an understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
• Experience delivering structured support and risk management
• Previous experience in positively resolving incidents
• Demonstrate initiative and confidence to make and act on decisions
• Competent administrative and IT skills (to be able to produce reports and other communications)
• Knowledge of Psychological or Trauma Informed approaches to support
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

• Current valid right to work in the UK
• Minimum 12 months' of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)
• A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)
• Employment or education history to cover the last 5 years which can be verified through the referencing process