Advice & Support Officer (Temporary Accommodation Service)

Cameron Clarke Associates; London Borough of Croydon; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Company pension

25 days annual leave plus bank hols

Professional development and training

Employee Assistance Programme

Occupational health and wellbeing

Travel costs reimbursed

Job summary

Cameron Clarke Associates is supporting a charity in Croydon to recruit an Advice & Support Officer for the Temporary Accommodation Service. The role covers helping 16–25-year-olds in temporary accommodation, with a focus on independence, employment access, and moving to secure housing.

It combines visits and remote contact to build support networks. The role emphasizes safeguarding, accurate record-keeping, and a proactive, inclusive approach within a community-based team.

Qualifications

• Working knowledge of safeguarding policies and procedures.
• Ability to recognise signs of crisis and risk and respond appropriately.
• Ability to maintain accurate and detailed records.
• A proactive, adaptable and can-do approach to developing a new service.
• Commitment to equality, diversity and inclusion.
• Ability to build positive relationships and respond respectfully to service users' needs.
• Reliability and a good attendance record.
• Right to work in the UK.
• Satisfactory references and willingness to undergo an enhanced DBS check.

Responsibilities

• Support young people living in temporary accommodation to build independence and improve their circumstances.
• Conduct visits and provide remote support via tele, video calls and email.
• Help young people build support networks and maintain connections with friends and family in Croydon.
• Connect young people with community organisations, faith groups and local forums.
• Work alongside the Employment Service to help young people access employment opportunities.
• Support young people to secure long-term accommodation and move on from temporary housing.
• Maintain accurate and detailed records of support provided.
• Recognise safeguarding concerns and signs of crisis or risk, responding appropriately.
• Trial new approaches to help develop and improve the service.
• Work as part of a community-based team delivering services focused on preventing youth homelessness.

Skills

Safeguarding knowledge

Crisis recognition

Record keeping

Relationship-building

Adaptability

Equality & inclusion

Reliability

Right to work

References & DBS

Job description

Advice & Support Officer (Temporary Accommodation Service) | Croydon | Full Time | £28,475 per annum

Working hours: 37 hours per week

Contract: 1-year fixed-term contract

Our client is a charity and not-for-profit organisation dedicated to transforming the lives of homeless young people and vulnerable adults. Established in 1981, they provide safe homes and opportunities to help individuals lead independent, fulfilled lives.

The Role

They are seeking a motivated Advice & Support Officer to support young people aged 16–25 living in temporary accommodation arranged by Croydon Council outside the borough.

You will help young people build support networks, access employment opportunities and move from temporary accommodation into secure, long-term homes. Support will be delivered through a combination of visits and remote contact, including tele calls, video calls and emails.

Key Responsibilities

• Support young people living in temporary accommodation to build independence and improve their circumstances
• Conduct visits and provide remote support via tele, video calls and email
• Help young people build support networks and maintain connections with friends and family in Croydon
• Connect young people with community organisations, faith groups and local forums
• Work alongside the Employment Service to help young people access employment opportunities
• Support young people to secure long-term accommodation and move on from temporary housing
• Maintain accurate and detailed records of support provided
• Recognise safeguarding concerns and signs of crisis or risk, responding appropriately
• Trial new approaches to help develop and improve the service
• Work as part of a community-based team delivering services focused on preventing youth homelessness

Requirements

Essential

• Working knowledge of safeguarding policies and procedures
• Ability to recognise signs of crisis and risk and respond appropriately
• Ability to maintain accurate and detailed records
• A proactive, adaptable and can-do approach to developing a new service
• Commitment to equality, diversity and inclusion
• Ability to build positive relationships and respond respectfully to service users' needs
• Reliability and a good attendance record
• Right to work in the UK
• Satisfactory references and willingness to undergo an enhanced DBS check

Desirable

• Experience supporting young people or vulnerable adults
• Experience in housing support, homelessness prevention or temporary accommodation services
• Experience helping individuals access employment, community services or support networks

What’s In It For You

• £28,475 per annum
• Company pension
• 25 days' annual leave plus bank holidays
• Professional development and training opportunities
• Access to an Employee Assistance Programme offering personal and employment support
• Occupational health and wellbeing support
• Travel costs reimbursed
• The opportunity to make a meaningful difference to young people's lives and help prevent homelessness

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