IT Support Officer

NHS; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity exists for an IT Support Officer at the University Hospital of Wales, Cardiff. The role involves deploying Windows 11 across various devices, providing technical support, and collaborating with IT teams. Candidates should have strong problem-solving skills and experience in IT support, particularly in an NHS environment. Welsh language skills are desirable. This fixed-term position offers a chance to contribute to a significant technology rollout.

Qualifications

• Educated to Diploma level in an IT related subject or equivalent experience.
• Significant experience of working within IT in an NHS environment.

Responsibilities

• Deploying Windows 11 across multiple devices efficiently and effectively.
• Providing technical support and training to end users post-deployment.
• Diagnosing and resolving issues related to the Windows 11 rollout.

Skills

Communication

Problem Solving

Organizational Skills

Education

Diploma in IT

Tools

SCCM

Antivirus Solutions

Job description

Go back Cardiff and Vale University Health Board

IT Support Officer

The closing date is 20 May 2025

A new and interesting opportunity is available for a motivated person to join the IT Support Team at the University Hospital of Wales, Cardiff as an IT Support Officer. We are looking for 12 candidates for a fixed term period which will end on the 31st March 2026. This role will play a pivotal part in the deployment of Windows 11 across various devices within the organisation.

The post holder will be expected to be an active member of the team, and the successful candidate will need to be able to adapt to new technologies and processes.

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

This post is for an IT Support Officer who has enough knowledge and experience to assist with the deployment of Windows 11. The post holder will be responsible for imaging and delivering new devices as well as upgrading existing ones.

The successful candidate must have excellent organizational, problem solving, and communication skills. They must also be able to work under pressure and have the ability to work well in a team setting to maintain a high level of service.

A candidate who has worked on previous large scale deployments would be a beneficial for this role.

This post is fixed term/secondment for 12 months to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Job responsibilities

The main duties are listed below, full details of the job can be found in the job description and the personal specification attached to the application.

• Deploying Windows 11 across multiple devices efficiently and effectively
• Diagnosing and resolving issues related to the Windows 11 rollout
• Working closely with IT teams to ensure minimal disruption during the installation process
• Providing technical support and training to end users post-deployment
• Creating detailed deployment documentation and reports
• Conducting compatibility assessments of hardware and software
• Collaborating with project managers and the technical lead to meet rollout deadlines
• Delivering a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11.

Person Specification

Qualifications and Knowledge

• Educated to Diploma level in an IT related subject or equivalent experience.
• Good general standard of academic achievement.
• Expert technical knowledge to enable build, installation, and repair of IT Hardware such as PCs, laptops, iPad phones, tablets, and printers.
• Ability to apply theoretical knowledge to diagnose and resolve non-routine or complex IT faults.
• An excellent understanding of Microsoft Desktop Operating systems and applications including 365 technologies.
• Possess a clear understanding of IT Service Delivery and the timescales surrounding the resolution of raised issues.
• ITIL V4 Foundation.
• CompTIA A+.
• Knowledge of the use of information systems within the NHS.
• Knowledge of IT Systems such as SCCM and Antivirus solutions.
• Knowledge of IT policies and procedures including IT security and disaster recovery.

Experience

• Experience of Call Centre/ Helpdesk/ Service Desk or other telephone-based customer service.
• Experience of working in an IT Support environment.
• Experience of diagnosing PC hardware, operating systems, and applications
• Working knowledge of operating systems and applications software, both off the shelf and proprietary/bespoke.
• Working knowledge of Incident logging and call handling systems.
• Significant experience of working within IT in an NHS environment.
• Experience installing Clinical applications within NHS environment.
• Exposure to large corporate computing environments, including networking.
• Exposure to Remote Control Software for fault diagnosis and fixing.
• Experience of Network Hub patching.

Skills

• Competent ability with PC hardware and software.
• Ability to install new and existing PCs to an agreed standard.
• Knowledge of Network Configuration and adding PCs to the domain.
• Ability to use a wide range of tools for providing solutions to application errors.
• Provide limited training for software and hardware with all Health Board supported products.
• Demonstrable methodical approach to finding faults, diagnosing the cause, and implementing a resolution.
• Ability to service PCs such as replacing internal components.
• Excellent communication skills with the ability to convey complex technical concepts in plain language to a wide-ranging audience.
• Able to work under pressure.
• Ability to work well within a team, but able to work on own initiative and manage own time effectively.
• Exposure to Microsoft Service Packs and Updates, Version control etc.
• Exposure to LAN networking protocols e.g., TCP/IP.
• Knowledge of Imaging software and techniques such SCCM
• Knowledge of emerging technologies
• Some degree of experience in a Helpdesk / Service Desk environment within a large organization.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cardiff and Vale University Health Board

Address

University Hospital of Wales

University Hospital of Wales (UHW), Heath Park

University Hospital of Wales (UHW), Heath Park