ACCT UK SERVICE SUPPORT OFFICER – Full Time (40 hours per week)

Combined Cadet Force; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking charity as a Service Support Officer, where you'll play a vital role in enhancing the digital experience for cadet units across the UK. This full-time position offers a dynamic environment where you can utilize your strong administration and IT skills to provide essential support and guidance. You'll collaborate with stakeholders to improve digital solutions, ensuring users receive timely assistance. With flexible working arrangements and a supportive team, this opportunity allows you to make a meaningful impact on young people's lives while developing your career in a charitable setting.

Benefits

Flexible working arrangements

Personal Accident Insurance

Sick pay

Contributory pension scheme

Good leave allowances

Support for qualifications

Employee Assistance Programme

Season ticket loan

Railcard

Caring team environment

Qualifications

• Strong administration and IT skills required.
• Excellent communication abilities essential for support.

Responsibilities

• Provide direct support to cadet units for system queries.
• Manage helpdesk queries and resolve technical issues.
• Produce user guidance materials and generate reports.

Skills

Administration

IT Skills

Communication

Problem-solving

Education

Relevant IT Qualification

Tools

Oracle Analytics

Job description

ACCT UK SERVICE SUPPORT OFFICER – Full Time (40 hours per week)

We are seeking a highly organised and proactive Service Support Officer to join our Service Operations team. In this role, you will play a key role in supporting cadet units by assisting with their queries, resolving technical issues, and providing guidance & training on digital systems. You will ensure that users receive timely and effective support, helping them navigate challenges and make the most of our digital services. Additionally, you will collaborate with stakeholders to enhance system functionality, produce analytical reports, and contribute to the ongoing improvement of our digital solutions.

This is an exciting opportunity to work in a dynamic digital environment, supporting applications that enable the smooth operation of Cadet Forces across the UK. If you have strong administration and IT skills, excellent communication abilities, and a problem-solving mindset, we’d love to hear from you!

Responsibilities

• Provide direct support to cadet units, assisting with system queries and problem-solving.
• Manage helpdesk queries, ensuring timely and effective resolution of technical issues.
• Collaborate with stakeholders to understand their needs and support digital solutions.
• Identify and report system bugs to the development team.
• Produce clear and effective user guidance materials.
• Generate reports using Oracle Analytics to support decision-making.
• Undertake additional tasks as required.

Please refer to the below Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for others’ lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

• Flexible working arrangements (you agree a working pattern with your line manager).
• Personal Accident Insurance, including loss of earnings cover and death benefit.
• 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).
• A contributory pension scheme (you contribute at least 5% and we will contribute 10%).
• Good leave allowances (which are offered pro-rata for part time staff):
  • 20 days annual leave plus Bank Holidays.
  • Additional privilege leave, on set days each year, such as between Christmas and New Year.
  • An additional five days of volunteering leave.
• Support for qualifications and personal development.
• Employee Assistance Programme.
• Season ticket loan.
• Railcard (if you are eligible)
• A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV to [e-mail] by 23:59 hrs on Sunday 18th May 2025.

Interviews will be held (virtually) during the week commencing 26th May 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.