Youth & Family Admin & Data Support Officer

WMJobs; Dudley; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Professional development

Training opportunities

Impactful work

Job summary

Dudley Council is seeking an experienced, motivated Business Support Officer to join our Youth and Family Hubs within Dudley Children’s Services. This role supports frontline teams, manages data and finances, and helps deliver high-quality services to children, young people and families across the borough.

You will provide front-line admin, handle invoices and payments, arrange meetings, support safeguarding, and work across teams to improve processes.

Qualifications

• NVQ Administration Level 3 (or equivalent) is required.
• Proven experience in administrative front facing roles.
• Excellent communication and organisational skills.
• Familiarity with data protection and FOI.

Responsibilities

• Act as the first point of contact for families, partner agencies and colleagues, answering calls, greeting visitors and signposting to appropriate services
• Provide high-quality administrative support to ensure the effective delivery of services
• Manage and maintain data systems and accurate records
• Support meetings, including arranging, minuting and following up on actions
• Support safeguarding processes and ensure accurate and timely record keeping
• Contribute to service improvements and new ways of working
• Undertake financial processes, including raising and processing invoices, purchase orders and payments, as well as cash handling, petty cash and purchase card reconciliation in line with audit requirements
• Support recruitment and HR-related processes
• Ensure compliance with council policies, including safeguarding, data protection and health & safety

Skills

Excellent communication

Organisational skills

ICT systems

Financial processes

Data protection

Team collaboration

Front-facing experience

Education

NVQ Administration Level 3 (or equivalent)

Job description

Dudley Council is seeking an experienced, motivated Business Support Officer to join our Youth and Family Hubs within Dudley Children’s Services. This role supports frontline teams, manages data and finances, and helps deliver high-quality services to children, young people and families across the borough.

You will provide front-line admin, handle invoices and payments, arrange meetings, support safeguarding, and work across teams to improve processes.