Youth Housing & Support Coordinator

Places for People; Greater London; On-site; GBP 27,000 - 38,000; Full time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme for colleagues up to 2%

35 days holiday pro rata with option  

Healthcare cashback plan

Wellbeing support including EAP

Discounts via Place Rewards

Training & progression opportunities

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance

Job summary

Places for People is seeking a Young People Customer Support Coordinator to manage a caseload of young people, guiding them toward independent living and permanent housing through tailored support planning.

You will work with external agencies to ensure a coordinated service, maintain records, and report safeguarding concerns. The role emphasizes engagement, scheme activities and multi-agency updates to track progress.

Qualifications

• Experience in a support role with young people.
• Experience managing customer caseloads, support plans, risk assessments and safeguarding.
• Experience working with external agencies and multi-disciplinary partners to deliver positive outcomes.
• Strong IT and administrative skills, including maintaining accurate customer records and case management systems.

Responsibilities

• Own and manage a caseload of young people with individual support planning and safeguarding.
• Coordinate with external agencies and partners to deliver a holistic service.
• Maintain accurate records, update support plans and report safeguarding concerns.
• Foster customer involvement, engagement in scheme activities and multi-agency meetings.

Skills

Experience with young people

Caseload management

Safeguarding knowledge

IT & record-keeping

Relationship building

Education

Level 2/3 Housing, Young People, Health & Social Care qualification

Tools

Microsoft Office

Case management systems

Job description

Places for People is seeking a Young People Customer Support Coordinator to manage a caseload of young people, guiding them toward independent living and permanent housing through tailored support planning.

You will work with external agencies to ensure a coordinated service, maintain records, and report safeguarding concerns. The role emphasizes engagement, scheme activities and multi-agency updates to track progress.