Young People Service Customer Support Coordinator

Care England; Greater London; Hybrid; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Pension with matched contributions up 

Bonus scheme up to 2%

35 days holiday pro rata

Healthcare cashback plan

Wellbeing programme

Gym membership

Job summary

Places for People in the UK is seeking a part-time Young People Customer Support Coordinator to deliver high-quality support to young customers with complex needs. You will manage a caseload, develop individual support and safety plans, and help prepare them for independent living and permanent housing.

You'll work with external agencies, keep accurate records, report safeguarding concerns, and participate in multi-agency meetings to share progress and outcomes while supporting service users in

Qualifications

• Experience in a support role, ideally with young people.
• Experience managing customer caseloads, support plans, risk assessments and safeguarding concerns.
• Experience working with external agencies and multi-disciplinary partners to deliver positive customer outcomes.
• Strong IT and administrative skills, including maintaining accurate customer records and case management systems.

Responsibilities

• Own and manage a caseload of young people.
• Develop individual support and safety plans to enable independent living and housing.
• Coordinate with external agencies to deliver a holistic service.
• Maintain accurate records and report safeguarding concerns.
• Attend multi-agency meetings to provide progress updates.

Skills

Customer support

Caseload management

Safeguarding

Interagency collaboration

IT proficiency

Education

Level 2 Housing qualification

Level 3 Housing qualification

Health & Social Care qualification

Tools

Case management software

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Young People Customer Support Coordinator, you'll be part of a Supported Housing Team delivering high-quality support to customers who may have complex and enduring support needs. You'll own and manage a caseload of young people, helping them achieve positive outcomes through individual support planning, safety planning and practical guidance that prepares them for independent living and permanent housing.

Working closely with external agencies and partners, you'll ensure Customers receive a coordinated and holistic service. You'll maintain accurate records, update support plans and ensure all safeguarding concerns and incidents are reported in line with policies and procedures.

You'll also help create opportunities for Customer involvement, encourage engagement in scheme activities and attend multi-agency meetings to provide updates on customer progress and outcomes.

This part-time role is for 21 hours per week and includes working Sundays from 12:00pm to 6:00pm, plus two additional weekdays, to be agreed in line with service needs.

Essential criteria

• Previous experience working within a support role, ideally with young people
• Experience managing customer caseloads, support plans, risk assessments and safeguarding concerns.
• Experience working with external agencies and multi-disciplinary partners to deliver positive customer outcomes and knowledge of the care system.
• Strong IT and administrative skills, including maintaining accurate customer records, support plans and case management systems.

Desirable:

• Knowledge of the benefits system

More about you

You're passionate about supporting young people to overcome challenges and achieve greater independence. You'll have experience working with customers who may have complex support needs and be confident building trusting relationships while maintaining professional boundaries.

You'll understand the importance of safeguarding, confidentiality and effective record keeping and be able to manage competing priorities in a busy environment, you'll be comfortable working both independently and as part of a wider team. A Level 2 or Level 3 qualification in Housing, Young People, Health and Social Care, or equivalent experience, would be beneficial as well as knowledge of the benefits system and delivering group sessions. Knowledge of health and safety requirements, GDPR and supported housing best practice would also be advantageous.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues up to 2%
• 35 days holiday (including bank holidays) pro ratawith the option to buy or sell days
• Healthcare cashback plan foreveryday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access toOur Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training,professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus oninclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financialsecurity for your loved ones, alongside access to will writing services to help you plan for the future with confidence

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities